Click To Call Settings in Super Receptionist account

To be able to call your leads directly from LeadSquared using Click to Call feature you would need to Enable

Click To Call Widget in your SuperReceptionist account.

Prerequisites:

You have logged in to your Super Receptionist Account.

Procedure: 

Navigate to Settings > Call Flow > Plan Settings.

Plansettings

Scroll down to see Click To Call Widget section under INTEGRATE SUPERRECEPTIONIST WITH YOUR OWN SYSTEM.

Switch the Click to Call Widget to YES

Add Agent numbers one by one and click Generate. 

CTC Enable

Now if these numbers are associated with the LeadSquared accounts of Users, they will be able to initiate calls from their accounts directly.

Note: If you miss to add an Agent’s/User’s number here, the system would not allow the User to initiate calls for LeadSquared and will throw a notification – Agent Number not registered with SR account.

SR not registered

 

Check list of things to ensure working of Click To Call feature in LeadSquared.

1. The Agent Phone Number in SR account must be associated with respective User’s LeadSquared Account.

Associate phone number

2. Click To Call  must be Selected/Enabled while configuring SR connector in your LeadSquared Account.

Configuration Settings for Super Receptionist Connector:

  • Add SR API Key in the text box as shown in the image below. (Refer to earlier steps for help with obtaining SR API Key)
  • Click Enable.

C2c settings

Configuration Settings for Super Receptionist – via – LeadSquared Telephony Connector.

Enable CTC SEttings

For help with Configuring Super Receptionist in LeadSquared refer to the below help article on

How to integrate SuperReceptionist with LeadSquared.

If you have LeadSquared Telephony Connector installed, please Click Here.