The Email Sync App allows you to capture leads and email activities in LeadSquared. It would connect to your email server and synchronize the received and sent emails. Leads which are not present in LeadSquared will be created. Received and sent emails will be posted as activities on respective leads.
You can control which emails are synced and which are not based on domains of senders and recipients, and also keywords in subject and body of the email.
1) Only the emails in “Inbox” and “Sent” folders will be synced. No other email folder will be considered for synchronization.
2) You must be using IMAP as protocol in your Email Client. If you use POP3 to send/receive emails, the sent emails will stay in your email client such as Outlook. The sent-emails won’t be stored on our Email Server. If you use IMAP, the Sent Emails are synchronized and also stored on your email server. Since we connect to your email server to read sent emails, we won’t find them there if you use POP3.
If the Email Sync App is installed in your LeadSquared account, you can locate it at APPS -> Connect my Inbox.
If you don’t see this option, ask your LeadSquared Administrator to install the app. The app installation instructions are available at: Installing LeadSquared Email Sync App.
There are three sections for the information that you need to review/provide:
Provide your email account and server details here. Normally, you would just need to review/update Email Server User name and Password. This would be user name (email address) and password of your email account. The other data on this page will be captured from details that your LeadSquared Administrator has already provided.
Global Inclusion/Exclusion Rule
Before looking at the second section “Personal Inclusion/Exclusion Rules”, review the Global Inclusion/Exclusion Rules. These rules have been set by your Admin for all LeadSquared users of your organization.
The rules define which emails from your inbox and outbox are synced with LeadSquared.
Personal Inclusion/Exclusion Rules
You can setup personal inclusion/exclusion rules which will be additional to global rules. For example, you may exclude emails from your friends and family.
Exclude emails sent by these individuals (incoming email): You could include both domains and email addresses as needed. Ex: email@example.com, domain2.com etc. When you specify a domain, all email addresses in that domain will be excluded
Exclude emails when sent to these individuals (outgoing email):Separate multiple emails by comma or space. Ex: firstname.lastname@example.org, email@example.com
Exclude emails when subject/body of the message contains these keywords: Separate multiple keywords by comma. Ex: personal, family
Include emails ONLY when subject/body contains these keywords: Separate multiple emails by comma. Ex: proposal, sales
Now go to Inbox Details tab and press “Connect my Inbox”.
You will see a success/failure status message on the top. If the connection fails then recheck your user name and password or contact your LeadSquared Admin.
After successful setup, your future emails to/from Leads with start syncing. You can see the inbound and outbound emails in lead activity history.