{ "freshdesk_webhook": { "ticket_id": {{ticket.id}}, "ticket_url": "{{ticket.url}}", "ticket_agent_name": null, "ticket_agent_email": null, "ticket_public_url": "{{ticket.public_url}}", "ticket_status": "{{ticket.status}}", "ticket_requester_firstname": "{{ticket.requester.firstname}}", "ticket_requester_lastname": "{{ticket.requester.lastname}}", "ticket_requester_email": "{{ticket.from_email}}", "triggered_event": "{{triggered_event}}" }}