Channel Configurations
- Ticket Creation Channel – Social Media
- Ticket Creation Channel – Email
- Ticket Creation Channel – Calls
- Service CRM Integration with Jira
- Send SMS and WhatsApp Messages on Tickets – For Agents
- Portal Form Configuration
- How To Receive and Make Calls on Service CRM
- Email, SMS and WhatsApp Notifications Configuration for Admins
- Chat – Agent Guide
- Chat – Admin Configurations
