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Virtual Number Filtering in UTC Click2Call

1. Feature Overview

Admins can now apply additional filters to Virtual Numbers in UTC Click2Call, beyond the existing Team Assignment. The new feature allows filtering based on business use cases by defining a user field schema in the Virtual Numbers tab.

Note: This is an additional filter that will be applied over and above the team assignment filter for each user.

 

2. Prerequisites

 

3. Filter Virtual Numbers for Users

For example, consider the following Virtual Numbers and their respective tags –

Telephony virtual number filter

Next, assign only the Bangalore and Mumbai tags to a respective user through a custom field.

c2c filtering user profile

On the UTC Click 2 Call tab, toggle the Enable Virtual Number Filter switch, and select the user custom field with the virtual number tags (previous step).

c2c filtering custom field

Now, only these virtual numbers will be shown to the respective user.

virtual numbers shown

 

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Guidelines for Using Generative AI in Email Campaigns

This help article offers a guide on using LeadSquared’s Generative AI (GenAI) features in your email campaigns.

LeadSquared’s GenAI tools are designed to simplify the process of creating email content and subject lines. By understanding their features, limitations, and best practices, you can leverage these tools to craft effective emails with ease. Here’s everything you need to know to get started.

 

Using GenAI Features to Generate Email Content & Subject Line

Input Requirements

Start by defining your objective—determine if the email is promotional, informational, or focused on nurturing a lead. Next, clearly outline the target audience, including details about their industry, challenges, and preferences. Provide essential details, such as product names, offers, deadlines, and clear Calls to Action (CTAs), to ensure your email is impactful and tailored to its purpose.

For example, If you’re launching a new feature, the objective might be promotional: “Encourage users to try the new feature with a special offer”. Your target audience could be small retail business owners who struggle with customer retention. You can then direct readers to the next step with actionable phrases like “Sign up now” or “Learn more.”

Step-by-Step Workflow

Use clear prompts to guide the AI effectively. For instance, say “Generate a subject line for a 20% discount on SaaS subscriptions targeted at startups”. After receiving the output, review it and adjust the inputs as needed to improve the results. To enhance personalization, include placeholders like [First Name] or [Company Name]. Additionally, generating multiple options and testing them helps you identify which approach resonates most with your audience.

Editing and Polishing

Reviewing is crucial in this process. Ensure the content aligns with your brand’s voice and addresses your audience’s needs. Fact-check and proofread any claims or data included. Keep subject lines concise (50-60 characters) and make the email skimmable with clear headings and bullet points.

 

Understanding the Limitations of GenAI

  • GenAI relies on the quality of the input you provide. If your input lacks detail or context, the output may not align with your goals or audience needs.
  • While AI is effective at generating engaging and professional content, it may struggle with niche industry terms, hyper-personalized messaging, or replicating a unique brand tone without detailed guidance.
  • AI-generated content can sometimes include outdated or incorrect information. Always review and fact-check the output to ensure accuracy.
  • AI does not automatically account for legal and compliance standards, such as GDPR, CAN-SPAM, or industry-specific regulations. Ensure your content complies with all relevant requirements.
  • As the AI learns from existing data, it may unintentionally reflect biases. Review the language and tone carefully to ensure it aligns with your brand values.

Generative AI is a great tool for scaling your email marketing, but it works best with human creativity and oversight. Follow these guidelines to create engaging emails that drive results.

App Tabs – Feature Guide

1. Feature Overview

Managing multiple leads, opportunities, and accounts often requires opening many browser tabs, making it difficult to track follow-ups, switch between work areas, and prevent accidental tab closures. If you have the NextGen UI enabled in your LeadSquared Web App, with the App Tabs feature, open and view multiple entity details pages (lead, opportunity, account and ticket) within a single browser window, without overcrowding your browser. The feature is available in key work areas like Smart Views, Manage Leads and Manage Tasks and lets you navigate between entity details pages from different work areas simultaneously.

This helps you:

  • Work on multiple leads simultaneously without losing track
  • Quickly switch across Smart Views, Manage Leads, Manage Tasks and other pages to view leads
  • Maintain context while performing parallel sales tasks

Note:

  • You can open a maximum of ten app tabs.
  • If you are a Softphone user, then this functionality is mandatory for you to avoid any call disruption. Ensure that the Disable Opening of Entity Details in Marvin is turned off in the Advanced Configuration settings. This ensures incoming calls automatically open the lead’s detail page in an app tab, offering instant context for conversations.

Leadsquared - App Tabs

 

2. Prerequisite

This feature is available only on NextGen UI. Reach out to support@leadsquared.com to get this enabled.

 

3. How It Works

You can open multiple entity details within the same tab from the Smart Views, Manage Leads, Manage Tasks, Manage Opportunities, Manage Accounts and Manage Activities pages.

  1. Enable App Tabs on your LeadSquared Web App.
  2. From your LeadSquared Dashboard, navigate to any of the entity list pages (Smart Views, Manage Leads, Manage Opportunities or Manage Accounts page).
  3. You will see the Main Menu (Smart Views, Leads, Activities, Tasks, etc.) on top of the page.
  4. On any of these pages, click the relevant entity. This could be a lead, opportunity or account.
  5. A tab with the entity name will be created on top of the page.
  6. To open another entity details tab, click on the relevant primary tab and repeat the same.
  7. You can open entity tabs from across Smart Views, Manage Leads, Manage Opportunities and Manage Accounts pages simultaneously.

Note:

  • The selected tabs will be visible across Smart Views, Manage Leads, Manage Tasks and all entity details pages.
  • When you open an entity details page, it now reloads each time, instead of staying preloaded.

 

4. Enable App Tabs

To view multiple entity details within the same tab, you must enable a setting. To do this –

  1. From your LeadSquared Dashboard, navigate to Settings>Profile>Advanced Configuration.
  2. In the search tab, look for Enable App Tabs.
  3. Click the slider alongside the Enable App Tabs setting to enable it. The feature will be enabled once you log out and log back in.

Leadsquared - App Tabs

 

5. Open App Tabs

You can clearly view multiple entity details from Manage Leads, Smart Views, Manage Tasks, Manage Opportunities, Manage Activities and Manage Accounts pages. Here, we’ve described the process of adding app tabs from the Manage Leads Page –

  1. From your LeadSquared Dashboard, navigate to the Manage Leads page.
  2. You will see the primary ‘Leads’ tab highlighted on top of the page.
  3. Click on the relevant lead. You will be directed to its details page.
  4. A tab with the lead name will be created on top of the page.
  5. To open another lead details tab, click the primary tab and repeat the same.

Leadsquared - App Tabs

 

6. App Tab Behaviors

6.1 App Tab View

The app tabs adjust dynamically based on your device’s display scale. For example, if you’ve opened ten tabs but only five are visible, you can access the remaining two tabs through a dropdown by hovering over the More Leadsquared - App Tabs icon on the top-right corner of the screen. This dropdown also indicates the total number of tabs you’ve added. For instance, if you have added ten tabs, it will display “10/10 Tabs Added”.

Leadsquared - App Tabs

6.2 App Tab Movement

As noted earlier, you can open up to ten app tabs alongside the primary tab. The first app tab you open will appear directly next to the primary tab. When you open additional tabs, the existing tabs shift to the right to make room for the most recently opened tab, which always appears next to the primary tab. In this way, the oldest tab gradually moves to the far right, while the newest tab remains on the left.

Leadsquared - App Tabs

6.3 Close an App Tab

You can close an app tab by clicking the Close Leadsquared - App Tabs icon alongside the entity name.

Leadsquared - App Tabs

Alternatively, if you try to open more than ten app tabs, the rightmost tab will automatically close, and the tab preceding it will shift into the last position. You will also see a message on top of the page saying you’ve reached the maximum tab limit of 10 and the last entity tab will be closed to accommodate the new tab.

Leadsquared - App Tabs

 

Any Questions?

Did you find this article helpful? Please let us know any feedback you may have in the comments section below. We’d love to hear from you and help you out!

Casa for Web

1. Feature Overview

Casa is LeadSquared’s powerful homepage builder that lets you create a Single Page CRM—a centralized, customizable workspace where users can view and act on everything that matters, all from one place.

With Casa, you can design a personalized homepage that brings together key insights, quick actions, and team-specific tools in a clean, intuitive layout. It reduces the need to navigate between modules and makes your CRM experience faster, smarter, and more focused.

Here’s what you can do with Casa:

  • Design unique homepages for different teams based on their roles, goals, and workflows.
  • Display everything in one place—upcoming tasks, reports, lead lists, and more.
  • Add one-click actions like opening the Lead List or creating a task, so users can jump straight into work.
  • Personalize the look and feel by adding a branded cover image to reflect your company’s identity.
  • Embed external web pages (like help centers, dashboards, or internal tools) right within the homepage.
  • Add quick-launch icons to open high-use pages and features instantly.

Casa turns your LeadSquared homepage into a single source of truth and action, improving visibility, speed, and productivity across your teams.

Note: To know more about Teams, see Teams.

Leadsquared - Casa for Web

 

2. Prerequisite

  • You must be an Administrator user to access this feature.
  • Casa for Web is available only on NextGen UI. Reach out to support@leadsquared.com to get this enabled.
  • To assign the homepage and launch bar to particular teams, ensure that you’ve configured the teams.

 

3. How It Works

  1. On Casa, admins can create homepages and launch bars, and configure relevant widgets that they want the users to see.
  2. The homepages and launch bars can be published and set as default or be assigned to different teams.
  3. The published homepage and launcher will be visible to the user to whom they are assigned.

 

4. Build Your Web App Homepage

To create the homepage for your web app –

  1. Navigate to Apps>Casa from your LeadSquared dashboard.
  2. On the side panel, click the Leadsquared - Casa for Web Web icon. Here, you’ll see a table with three columns – Teams, Homepages and Launchers.
  3. On the top-right corner of the page, click Recently Modified and select All from the dropdown. All your Teams will be displayed under the Teams column.
  4. Under Homepages, alongside Default or the relevant team, click Add Page.
  5. On the home builder page, add the required widgets and configure them.
  6. You can enable the Preview Mode to get a look at the homepage you’ve created. Once you’re done customizing your homepage, click Publish.

Note: The widgets in the homepage builder show a sample preview, even after configuration. The actual values will only be visible once the homepage is published.

Leadsquared - Casa for Web

4.1 Set As Default or Select Teams

  1. To set this homepage as default, enable Set as default.
  2. To assign the homepage to specific teams, click Select Teams and then click on the relevant team. Click Publish.

Leadsquared - Casa for Web

4.2 View All Your Homepages

To view all the Launch Bars you’ve created –

  1. On the Team Management page, click the Leadsquared - Casa for Web homepage icon.
  2.  You can see all your Homepages (Published, Unpublished and Draft) here. You can create a homepage from here by clicking Create New.
  3. You can select multiple homepages and delete them by clicking the Leadsquared - Casa for Web Multi-select icon and clicking the delete icon.

Leadsquared - Casa for Web

 

5. Add Heading, Description & Cover Image

Customize the LeadSquared Web App to reflect your organization’s branding. On the Homepage Builder screen, start by adding a heading, description, and cover image to the first section. Choose an appropriate heading and description to display on your homepage. For example, you could set the heading as “Welcome!”. In the description, you can mail merge user fields for a personalized experience. For instance, the description could be “Hi Phil! Gear up for today, check your KPIs” if you’ve added the user’s first name mail merge field.

Note: The description is limited to 50 characters maximum.

Leadsquared - Casa for Web

When setting up the cover image, you have two options: upload an image from your organization or select a solid color from the six available options. Before uploading an image, review the Image Recommendations to ensure optimal display.

Leadsquared - Casa for Web

 

6. Progress Bar Widget

The Progress Bar widget can give the user an overview of all your completed tasks for a specific time period in a bar format. To configure the progress bar widget –

  1. Enter the relevant task name that you want to track and select an icon.
  2. From the Task Filters, select the Task Type and Date Range for which you want to view the progress bar for.
  3. By enabling Set Thresholds, you can set minimum and maximum values to be displayed in the progress bar and define colour-coded ranges (e.g,  0-25% in red, 26-50% in yellow and 51-100% in green) using the slider. However, this is optional.
  4. Once you’ve configured the widget, click Save.

Leadsquared - Casa for Web

 

7. Single Counter Widget

This widget can display the user’s tasks or the data count present in the smart views which can include accounts, leads, opportunities, activities, and tasks. Based on the team you’re assigning this homepage to, you can assign the relevant smart views tab. To configure this widget –

  1. Enter the relevant widget name and select an icon.
  2. Select the relevant entity.

If you’ve selected Tasks –

  1. Choose the Task Type and the Status (either completed, pending or overdue).
  2. Select the date range for which you want the counter to be displayed and click Save.
Note: You will be able to set a threshold for tasks if you select the Completed status.

Leadsquared - Casa for Web

If you’ve selected Smart views-

  1. Choose the relevant teams.
  2. Under the Select Smart View section, you will only be shown the smart views that are relevant to that particular team. Select a Smart View and the corresponding Smart View Tab.
  3. You can enable Set Threshold to set minimum and maximum values to be displayed in the single counter and define colour-coded ranges (e.g,  0-25 in red, 26-50 in yellow and 51-100 in green) using the slider. However, this is optional.
Note: A maximum of 2 Smart View tabs can be added to the homepage.

Leadsquared - Casa for Web

 

8. Speedometer Widget

The Speedometer Widget gives you a overview of all your completed tasks for a specific time period in the speedometer format. To configure this –

  1. Under the Widget Name, enter the relevant task name that you want to track and select an icon.
  2. From the Task Filters, select the Task Type and Date Range for which you want to view the speedometer for.
  3. By enabling Set Thresholds, you can set minimum and maximum values to be displayed in the speedometer and define colour-coded ranges (e.g,  0-22% in red, 23-78% in yellow and 78-100% in green) using the slider. However, this is optional.
  4. Once you’ve configured the widget, click Save.

Leadsquared - Casa for Web

 

9. Calendar View Widget

This widget displays your tasks – either complete, pending, overdue or pending and overdue in the Calendar view. You can either choose to view your tasks for a particular date on a timeline by switching to the Timeline view or as a list by selecting the Agenda view. To configure this –

  1. Under the Widget Name, enter the relevant task name that you want to view and select an icon.
  2. From the Task Filters, select the Task Type and Task Status.
  3. Once you’ve configured the widget, click Save.

Leadsquared - Casa for Web

 

10. Web View Widget

The Web View widget displays a web view of the target URL within the section. You can resize the widget as required. To configure this –

  1. Enter the relevant name to the widget.
  2. Under Navigate To, enter the relevant Custom URL you want the user to be directed to.

Leadsquared - Casa for Web

 

11. Icon Launcher Widget

Display a maximum of 10 icons that quick launch items from the homepage. The icons and the destination they lead to can be configured. There are numerous ways you can configure these icons. For example, you can configureLeadSquared - Leads icon to direct users to the Lead List page. You can also configure an icon to navigate to a different website (like a help site). To configure this –

  1. Enter the relevant name for the widget and click Add Launch Item.
  2. Select an appropriate icon and add a label.
  3. From the Navigate To dropdown, select the internal or external destination you want to open when the icon is clicked.
  4. Click Add. To add another icon, click Add Launch Item and repeat the process.
  5. Click the Leadsquared - Casa for Web edit icon alongside the added icon to edit it, or Leadsquared - Casa for Web to delete it.

Leadsquared - Casa for Web

 

12. Banner Widget

Add banners (a carousel view of images) on the homepage to display company announcements or navigate users to internal or external destinations. You can choose the adjust the size of your banner image by zooming. To configure this –

  1. Enter a name for the banner.
  2. The Show Frame toggle is enabled by default. If you do not want the frame to be visible, you can disable the toggle.
  3. Click Upload to upload the banner image. Ensure that you’ve gone through the Image recommendations before you upload an image.
  4. Under Navigate To, select the relevant destination you want to direct the user to. This can either be an internal destination like a form or an external link.
  5. Click the Leadsquared - Casa for Web edit icon if you want to replace the banner image, or the Leadsquared - Casa for Web delete icon to delete the banner image.
Note: The default forms of Lead, Task, Opportunity and Accounts are supported in the Banner widget.

Leadsquared - Casa for Web

 

13. Resize & Remove Widgets

13.1 Resize Widgets

Once you’ve added the widgets to the homepage, you can resize and rearrange them as required.

  1. Hover over the relevant widget. You will see a blue border around it.
  2. Hold the Leadsquared - Casa for Web drag and drop icon and move the mouse to change the position of the widget.
  3. Hover over one of the blue dots and move the mouse to resize the widget.

Leadsquared - Casa for Web

13.2 Remove Widgets

If you want to remove a widget, click the relevant widget and select the Leadsquared - Casa for Web delete icon. On the Delete Widget popup, click Delete.

Leadsquared - Casa for Web

 

14. Build Your Launch Bar

The Launch Bar is a movable quick-access toolbar that appears on the homepage. It can be dragged and dropped anywhere on the screen as needed. A maximum of 10 items can be configured here. The icons on the Launch Bar can be customized to quickly open internal or external destinations. The default forms of Lead, Task, Opportunity and Accounts are supported in this widget. To configure this –

  1. Navigate to Apps>Casa from your LeadSquared dashboard.
  2. On the side panel, click the Leadsquared - Casa for Web Web icon. Here, you’ll see a table with three columns – Teams, Homepages and Launchers.
  3. On the top-right corner of the page, click Recently Modified and select All from the dropdown. All your Teams will be displayed under the Teams column.

Leadsquared - Casa for Web

14.1 Add Launcher

  1. Under Launchers, click Add Launcher.
  2. On the Launcher page, click Add Launch Item.
  3. Select an appropriate icon and add a label.
  4. From the Navigate To dropdown, select the internal or external destination you want to open when the icon is clicked.
  5. Click Add. To add another icon, click Add Launch Item and repeat the process.
  6. Click Leadsquared - Casa for Web alongside the added icon to edit it, or Leadsquared - Casa for Web to delete it.
Note: If more than five launch items are configured, only their icons will be displayed by default. The labels will appear when you hover your cursor over the icons.

Leadsquared - Casa for Web

14.2 View All Your Launch Bars

To view all the Launch Bars you’ve created –

  1. On the Team Management page, click the Leadsquared - Casa for Web Launch Bar icon.
  2. You can see all your Launch bars (Published, Unpublished and Draft) here. You can create a launch bar from here by clicking Create New.
  3. Click the Leadsquared - Casa for Web edit icon to edit a launch bar, or click Leadsquared - Casa for Web to delete or unpublish it.

Leadsquared - Casa for Web

 

15. Unassign Homepage & Launch Bar

Once you’ve published your homepage and launch bar for a team, you can unassign it from the Team Management page or from the builder.

  1. Hover over the relevant homepage or launch bar.
  2. From the dropdown that appears, select Unassign.
  3. On the Unassign popup, click Unassign.
Note: Once you unassign homepages and launch bars, they will not be visible alongside the team.

Leadsquared - Casa for Web

 

16. Unpublish Homepage & Launch Bar

The difference between unassigning and unpublishing is that if a homepage is assigned for multiple teams and you unassign a homepage for one particular team, then the homepage will not be visible for that particular team. But when a homepage is unpublished, then it will go to the Unpublished section of the Web Homepage page and will not be visible for any team. You can unpublish it from the Team Management page or from the Web Homepages page.

16.1 Unpublish from Team Management Page

To unpublish a homepage or launch bar from the Team Management page –

  1. Hover over the relevant homepage or launch bar and click .
  2. From the dropdown that appears, select Unpublish.
  3. On the Unpublish popup, click Unpublish.

Leadsquared - Casa for Web

16.2 Unpublish Homepage from the Web Homepages Page

If you want to unpublish a homepage from the Web Homepages page –

  1. Click Leadsquared - Casa for Web alongside the relevant homepage.
  2. From the dropdown that appears, select Unpublish.
  3. On the Confirm Unpublish popup, click Unpublish.

Leadsquared - Casa for Web

16.3 Unpublish Launch Bar from the Launchbars Page

If you want to unpublish a homepage from the Launchbars page –

  1. Click Leadsquared - Casa for Web alongside the relevant launch bar.
  2. From the dropdown that appears, select Unpublish.
  3. On the Confirm Unpublish Launcher popup, click Unpublish.

Leadsquared - Casa for Web

 

Any Questions?

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