1. Feature Overview
Admins can now apply additional filters to Virtual Numbers in UTC Click2Call, beyond the existing Team Assignment. The new feature allows filtering based on business use cases by defining a user field schema in the Virtual Numbers tab.
2. Prerequisites
- You must install and configure the Universal Telephony Connector as an Administrator user.
3. Filter Virtual Numbers for Users
For example, consider the following Virtual Numbers and their respective tags –
Next, assign only the Bangalore and Mumbai tags to a respective user through a custom field.
On the UTC Click 2 Call tab, toggle the Enable Virtual Number Filter switch, and select the user custom field with the virtual number tags (previous step).
Now, only these virtual numbers will be shown to the respective user.
Any Questions?
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