CSAT Surveys on Ticket Resolution Emails
You can now automatically include CSAT survey links in emails sent using Send & Resolve or Send & Close. This reduces manual effort and increases response rates by ensuring surveys are always shared on resolution. To know more, refer to the CSAT Email Settings.
Enhanced Chat Agent Availability Dashboard
On the Service Dashboard, the Agent Availability section now shows Assigned Chat and Closed Chat counts per agent. This gives team leads better visibility into workload distribution across the team.
Ticket URL as Placeholder in Email Notifications
Agent Email Notifications now support the Ticket URL as a placeholder. This allows recipients to jump directly to the relevant ticket from the notification email, reducing time spent searching for context.
