CSAT Surveys on Ticket Resolution Emails You can now automatically include CSAT survey links in emails sent using Send & Resolve or Send & Close. This reduces manual…
Sri Sudhan
View Support Tickets on Opportunities You can now view tickets tagged to opportunities directly from the Opportunity Details page. This provides full context at a glance and eliminates…
Sri Sudhan
Reorder SLAs by Priority You can now reorder the SLAs Policies in your account to define their order of priority. The system evaluates the top SLA first and,…
Sri Sudhan
AI Agents for Automated Ticket Resolution Agentic AI Agents can now automatically respond to and close simple customer tickets using your organisation’s training resources, reducing agent workload and…
Sri Sudhan
Add Tags Automatically with Automations Use Automations to automatically add tags to tickets, helping you organize and categorize them more efficiently. Easily Include Multiple Email Recipients You…
Sri Sudhan
Duplicate Detection Enhancements We’ve released the following Ticket Duplicate Detection enhancements – Include Support Email in Duplicate Identification – Now, you have the option to flag tickets as…
Sri Sudhan
Introducing powerful enhancements to ticket management, search, chat, and feedback collection. From tags and email translation to improved search filters and flexible survey options, these updates are designed…
Sri Sudhan
We’ve rolled out a series of updates to enhance visibility, control, and collaboration across your support workflows. From improved chat insights to smarter process tracking, here’s everything new.…
Sri Sudhan
We’re rolling out powerful updates to elevate service performance and control. From agent-level CSAT insights, multi-level SLA reminders and smarter workflows, to enhanced field permissions and improved chat…
Sri Sudhan
Chat Conversation Logs View detailed logs of all Service CRM chat conversations on your account, including chat handover time, agent details, assignment status, and more. To know more,…
Sri Sudhan
We’re rolling out major improvements to streamline ticket management. With enhanced dedupe rules, automated notifications, upgrades to reports and user experience, and more, these updates are designed to…
Sri Sudhan
Experience a smarter, faster, and more efficient Service CRM! This update brings powerful enhancements across email, ticketing, automation, chat, and reporting, helping your teams resolve tickets quicker, streamline workflows,…
Vir Singh
We’re excited to announce significant improvements to Service CRM. These updates are designed to enhance your experience and streamline your workflow. Email Channel Email Threaded View – View…
Vir Singh
Introducing Lexi AI We’re excited to introduce Lexi AI, which uses an advanced LLM model to generate templated responses to customer queries. With a single click, the system…
Sri Sudhan
We’ve rolled out new enhancements to improve efficiency, streamline workflows, and enhance communication. From bulk actions and smarter ticket management to seamless integrations and automated processes, these updates…
Sri Sudhan
We’re rolling out a major upgrade to the Tickets screen, built to streamline navigation, reduce load times, and help your team work faster. What’s New? A Refreshed Layout…
Sri Sudhan
