Why Is the Agent Pop-up Not Showing/Visible for Phone Calls?
If the Agent pop-up is not showing up when receiving calls, there are a few settings you may need to check – 1. Verify if the agent popup is enabled on the connector configuration page. This will vary depending on the telephony provider (CallTrackingMetrics, Ozonetel, RingCentral, Super Receptionist, etc.) configured in your account. Ensure that […]