Tag Archive for: outbound calls

Using the Call Analysis Report in SIERA

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1. Feature Overview The Call Analysis Report in SIERA helps Sales Managers monitor call centre metrics and agent productivity within their teams. Sales users can use the report to track their total calls (inbound, outbound, connected, unanswered, missed) and talk time.   2. Prerequisites SIERA is a paid feature. To enable it for your account, […]

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Make Calls on Your Phone Using the Web Platform

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Important: This feature is only supported on Android mobile phones. Before you get started – Install the Call and SMS Tracker App. Generate the authorization token. To receive this token, contact your account manager or write to support@leadsquared.com. 1. Feature Overview Phone calls you initiate through the LeadSquared desktop application can be placed through the […]

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