Service CRM Auto QA Walkthrough

Introducing LeadSquared Service CRM’s Auto Quality Assurance (Auto QA) — your AI-powered evaluator that automatically reviews every customer interaction. Powered by Lexi AI, Auto QA continuously analyzes and scores all agent emails and calls, assessing communication skills, empathy, process adherence, and accuracy — all without manual reviews. Set up your own QA parameters, assign weightages, and track real-time performance from the Service Dashboard.

Maintain consistency, transparency, and quality across every customer interaction — effortlessly.