Add Tags Automatically with Automations
Use Automations to automatically add tags to tickets, helping you organize and categorize them more efficiently.
Easily Include Multiple Email Recipients
You can now copy and paste multiple email IDs into the CC and BCC fields while replying to customers from the Ticket Details page.
Consistent Sorting Across Pages
Earlier, on the Ticket Views page, the Sort By filter you selected applied only to the current page, and reset to “Created On” when you moved to another page. Now, your chosen Sort By option stays applied across all pages you visit and remains active until you log out of your account.
Auto-Populated JIRA Issue Details
Earlier, adding JIRA Issues from the Ticket Details page required manually entering the ticket description and summary. Now, these fields are automatically populated with existing ticket information, saving you time and effort.
