1. Feature Overview
In the LeadSquared NextGen Web Experience, you may sometimes see a banner at the top of your screen and a badge in the header indicating:
“⚠️ Slow connectivity detected. This may take a little while longer.”
This feature appears whenever there’s a network drop that may slow down page loads or actions in the CRM. It’s not an error or outage – the application will continue to work as expected, just slower than its full potential.
To learn more about the new web experience, see LeadSquared NextGen – New Web Experience.
2. How it Works
LeadSquared flags network drops based on the input received from your browser, using the Network Information API (navigator.connection.downlink).
- If your reported speed drops below 5 Mbps, the system displays a slow network banner and a network badge in the header.
- The banner disappears automatically when your connection improves.
- Hover on the badge to view your connection speed.
- You can dismiss the banner, but if conditions remain poor, it will reappear.
Why you will see this banner and badge:
- On unstable Wi-Fi or mobile networks
- When your device throttles bandwidth in battery saver or data saver mode
- If there is background activity consuming bandwidth
- When using a VPN, proxy, or corporate firewall that slows real-time traffic
3. Why Speed Tests Show Different Results
You might sometimes wonder why tools like Fast.com or Speedtest show your internet as very fast, while LeadSquared still displays a slow network banner or badge.
This happens because speed tests and your browser measure different things:
- Speed test tools run short, controlled experiments to measure your maximum possible internet speed under ideal conditions.
- LeadSquared relies on your browser’s real-time network estimate (via the Network Information API), which reflects what your device can actually deliver at that moment, considering all background factors.
| Speed Test Tools | LeadSquared Banner and Badge |
| Run active tests by uploading/downloading large files | Use browser-reported effective downlink speed |
| Measure maximum throughput in ideal conditions | Reflect real-world device conditions |
| Ignore background apps or browser throttling | Factor in latency, congestion, and power-saving limits |
For example, your Internet Service provider may provide 100 Mbps internet, and a Speedtest may confirm this. But your browser could still report 2-4 Mbps due to the following reasons:
- If you have unstable connection
- Connected through a mobile hotspot
- On a weak Wi-Fi signal
- Using a VPN or proxy
- Firewall policies that might affect the bandwidth
- Device is on low battery with battery/energy saving mode preventing consumption of bandwidth
This is why you might see different results between the speed test platforms and the speed shown on LeadSquared.
4. What You Can Do
If you see the banner or badge frequently:
- Refresh the page after a few seconds.
- Switch to a stable Wi-Fi or wired (Ethernet) connection.
- Close background apps or tabs that may be consuming bandwidth.
- Disable battery saver or data saver modes on your device or browser.
- If you’re on a corporate network, contact your IT team to check firewall or proxy restrictions.
FAQs
Q: Can I dismiss the banner?
Yes. You can close it, but if your connection stays unstable, it may reappear.
Q: Does this mean LeadSquared is down?
No. The CRM remains fully functional. The banner and badge only indicate that your internet conditions may affect responsiveness.
Q: Why don’t I see the banner and badge all the time?
They only appear when your browser detects a drop in network quality. On stable connections, they won’t show.
Q: Why do I see a warning even though Speedtest shows high speeds?
Because Speedtest measures raw bandwidth in ideal conditions, while LeadSquared uses your browser’s real-time effective speed (which factors in latency, congestion, and device limitations).
