1. Welcome to the New Service CRM Experience
NextGen is now live for LeadSquared Service CRM, bringing major upgrades in speed, navigation, and ticket-handling workflows.
With the new LSQ1 Design System and performance improvements across the product, Service CRM users will experience faster load times, clearer navigation, and more efficient ticket management.
Key Enhancements for Service CRM
- Performance Boost: At least 35% faster across major ticketing and support workflows.
- Smarter Navigation: Faster access to features.
- Global Search: Find tickets, leads and opportunities instantly.
- App Tabs: Open multiple tickets within the same browser window and switch between cases without using separate browser tabs or losing context.
2. New Navigation
The simplified top navigation bar has clearly grouped menus, making it faster to access key modules.
Key Highlights:
- Unified module navigation across Sales and Service
- Quick access to Service Dashboard, Manage Tickets, and Ticket Reports
3. Global Search – Find Tickets in Seconds
The new Global Search bar lets support teams quickly find tickets, leads, or opportunities directly from the top navigation.
With Global Search, you can:
- Preview results instantly without opening full pages
- Switch between entity types using the Leads/Tickets/Opportunities selector dropdown.
4. App Tabs – Open Multiple Tickets in One Window
Open multiple tickets as tabs within the CRM instead of separate browser tabs.
Key Benefits:
- No browser tab clutter
- Fast switching between tickets without losing context
- Keep ticket and lead details open side by side
- Recent searches get saved for quick access
Any Questions?
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