Manage Users

1. Feature Overview

The Manage Users Page is where you’ll find the list of all your LeadSquared users. From here you can create, update and perform a range of actions on your users. You can also export your users to a CSV file and perform bulk updates.


2. Prerequisites

  • You must be logged in to your LeadSquared account.
  • You must be an Administrator user of your LeadSquared Account.


3. Create a User

Navigate to My Account>Settings>Users and Permissions>Users. To create (add) a new user, click Create.

create a new user

On the Create User pop-up, fill in all the necessary details.

Note: You can create a user by entering only first name and email address fields and clicking Save. However we recommend you enter all the relevant information that you can leverage while using other LeadSquared features like automation.


3.1 Basic Details

Provide all the basic details of the use (including the user role) here. You can also choose a reporting manager and team.

create user pop up

Note: The Phone (Mobile) field will be used 2-factor authentication as well as password reset actions. It can only be updated by Administrators.


3.2 Work Details

Here, you can add the user to a team, apply a holiday calendar and a workday template.

work details tab


3.3 Location Details

Use this tab to enter the user’s address.

user location tab

3.4 Assign User Role

You can choose from four different user roles. For detailed information on Permissions for different user roles and their access rights, see User Roles and Access Rights.

Note: By default, the user’s role will be ‘Sales User’.

user role settings


3.5 Other Details

This tab lets you save custom data about your users like their birthdays, joining dates, marital status, etc. To customize and create custom fields, see Manage User Custom Fields. You can later use this information to set up automations to automatically send them greetings and notifications.

user custom fields


3.6 Report Subscriptions

Select the reports you want the user to have access to. You can also select the columns you want displayed.

user report subscriptions


4. Actions

To view the list of actions you can perform on a single user, hover your cursor over the settings Settings icon wheel and click Edit.

edit a user

EditEdit all user fields.
DeactivateIn order to preserve the integrity of your marketing history, we don’t allow you to delete users. Instead, you can deactivate them. Users who’ve been deactivated, won’t be able to log into LeadSquared.

Note: Before deactivating a user you should ensure that all leads and tasks under the user are assigned to an active user. This way you won’t miss out on critical tasks you have to perform.

Reset PasswordAdmins can initiate the password reset process for any user including the passwords for other Admin users. For more information, see How can an Administrator user set password for other users?
Set PermissionsGives you granular control over permissions through permission templates.
Change PasswordRather than allowing a user to reset their own passwords, admins can use this option to set a password for the user.
View Lead AccessAllows you to view the lead access permissions of a user in accordance with the Sales Groups they are part of.
View Automation ReportIf you’ve setup user automations, this report shows you the path the user has taken through the automated workflow.

Note: To change the email address associated with a see How to Change a User’s Email Address.


4.1 Import User & Update Via CSV

You can import a list of users through CSV. For details see Managing Users Through CSV.

update users via CSV


4.2 Export & Bulk Update Actions

You can export your users to a CSV file and perform a bulk update for a single user field. Both options are available under the Actions column.
Before performing a bulk update, be sure to select the checkboxes alongside the users you want to update.

Note: You can only bulk update the Team or Status field for users. To update other fields, or multiple fields at once, see Managing Users Through CSV.

export and bulk update options


4.3 View User Hierarchy

You can view the hierarchy of your users based on the ‘Reporting to’ field. Under Actions, click View User Hierarchy.

view user hierarchy

You can drag and drop users to change their reporting managers.

user hierarchy


5. Reports

You can find reports and analytics on user login history, user productivity, user activities and tasks, sales groups, field sales performance and more. Navigate to the Reports page (Reports>Reports Home on the main menu), and check under Administrative Reports, Field Sales Tracking, Sales Group-Wise Analysis, Task Analysis, and User Activity Reports.

all LeadSquared reports


Any Questions?

We’d love to hear your feedback to help improve this article. Feel free to enter your questions or grievances in the comments section below.

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1 month ago

I am in an admin role but still, in billing and usage, I can’t see Manage Subscriptions purchase items on a recurring or one-time basis.
Thank you

Last edited 1 month ago by Prashanthi
Vir Singh
Reply to  Prashanthi
8 days ago

Hi Prashanthi,
The Manage Subscriptions page isn’t available to all users by default. You must get it enabled for your account. You can contact your account manager or write to

2 months ago

Is there a way I can add a user from another domain name other than gmail?

Vir Singh
Reply to  Ashwin
7 days ago

Hi Ashwin,
Yes, you can add users with other domain names to your account. If you’re facing issues, contact your account manager or write to

6 months ago

How do I removed a users email address? They are no longer employed at our company and their email address is bouncing in leadsquared.

Thank you!

Sri Sudhan
Reply to  Jodi
5 months ago

Hi, Jodi. Thanks for reaching out to us. First, deactivate the user from the Manage Users page. Then, mark the user “Obsolete”. To know more, refer to Can I create a new user with the Email address of a deactivated user. Hope this helps!

Reply to  Sri Sudhan
5 months ago

I have already done both and their email is still bouncing.

Sri Sudhan
Reply to  Jodi
4 months ago

Hi, Jodi. That shouldn’t be happening. Can you please drop a mail to support@leadsquared, and list down the issue you’re facing, along with the troubleshooting steps you’ve taken to resolve the issue. Thanks.

Smitha M
Smitha M
8 months ago

Is there a way to check the billing user of any particular tenant from webapp

Sri Sudhan
Reply to  Smitha M
8 months ago

Hi, Smitha. Thank you for your question. Navigate to My Profile>Settings>Users and Permissions>Users. Here, click the Select Column/Column Customization icon (it’s the three vertical-lines icon alongside the “Create” button). On the Select user fields to view in grid pop-up, search and select “Is Billing User”, and click Show Selected. You will now see “Yes” written alongside your account’s billing user. Hope this helps!

9 months ago

can you tell me all the ways to which we can access the telephone call metrics by user?

Sri Sudhan
Reply to  sachin
8 months ago

Hi, Sachin. Thank you for your question. The Phone Call Metrics by Users Report is available on your account. To access it, (from the top bar) navigate to Reports>Reports Home>Phone Call Metrics by Users.

Smitha M
Smitha M
11 months ago

What is the difference between a regular user and a mobile user

Sri Sudhan
Reply to  Smitha M
10 months ago

Hi, Smitha. Thank you for your question. A regular user can use both the LeadSquared web application as well as the mobile application. A mobile user can only use the LeadSquared mobile application. Hope this answers your question.

1 year ago

How can you reactivate a deactivated user?

Vir Singh
Reply to  Jill
1 year ago

Hi Jill,
To reactivate a deactivated user, on the Manage Users page, filter the list of users by “Status: Inactive”. Click the settings Settings icon icon alongside the deactivated user, then click Activate.
Instead, if you want to mark the user obsolete and re-use the same email address to create a new user, see Mark Users Obsolete.