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Managing Task Types

1. Feature Overview

You can create different task types according to the requirements of your business. For example, if you’re in the real estate industry, you can create a ‘Site Visit’ task. If you’re in the finance industry, you can create a ‘Document Collection’ task. You also have the flexibility to configure reminders, fields and forms for each task type.

This article shows you how to create and configure different task types. Once you’ve created and configured a new task type, you can then create tasks of that type for your users. For more information on that, see Create Tasks and Schedule Reminders.


2. Prerequisites

You must be an Admin user to create and customize task types.


3. Task Type Categories

All task types fall under 2 categories – Appointments and To Dos.

AppointmentsTo Dos
Have a definite start and end date and time (14 November 2018 2.p.m to 4 p.m.).To dos don’t have a specific start and end time.
You can configure to dos to be completed within a certain date range (tomorrow, this week, this month, etc.) but don’t have to define a specific time (2 p.m. to 4 p.m.).
Examples of appointments include meetings, webinars, demos, presentations, etc.Examples of to dos include follow ups on old leads, cold calls, in-field address verification, and any task that you don’t have to specify an exact time for.
Show up on both the classic list and calendar views on the Manage Tasks and Smart Views pages.Shows up on the classic list view and on the right pane in the calendar view.


4. Configure Task Types

create appointments and to dos


4.1 Set a Task Type as Default

When you click the Create Task button on the Manage Leads page, the default task type that you’ve configured will get created.

Note – Instead of clicking the Create Task button, you can hover your cursor over the button and then select a different task type.

create default task

To set a task type as default, hover your cursor over the task type row and click the Default button that appears.

setting a task as default


4.2 Other Actions

Hover your cursor over the settings Settings icon wheel alongside a task type to edit, delete, deactivate, move up or move down a selected task type.

other actions on tasks


5. Create a New Task Type

  1. Click Create. The Create Task Type wizard has 3 tabs – Configure, Task Fields and Form Layout.
  2. On the Configure tab, enter a name for the task and select a colour (to match the urgency of the task for example).
    1. You can enable calendar invites for the organizer, lead owner or for leads. The invites are sent as .ics files. You can also set the content of the email being sent by clicking the corresponding Set Content link. The .ics file can be used by clients supporting iCalendar formats like Outlook, Google Calendar, Apple Calendar, Lotus Notes etc.
    2. Set additional details like default duration, location (if you want to track the location users are creating/editing tasks from), priority, reminders and open completed tasks.
    3. Click Save.
  3. On the Task Fields tab, you’ll see a number of system created task fields. You can’t delete them but you can choose to mark them as mandatory/non-mandatory. You can also create new custom fields by clicking Add Field, setting a name and data-type (number, text, date-time, dropdown). Next, click Save.
  4. On the Form Layout tab, drag and drop the fields you want to display in the task create form. Click Add Section to add multiple sections to the form.
  5. Click Save when you’re done.

create an appointment type task

Note: The GIF above shows the new appointment task type. To create a new To Do task type, navigate to My Account>Settings>Customization>To Dos and repeat the process.


6. Creating a Task From the Leads Details Page

After configuring a task type, you can create a task from the Lead Details page. For more information, see How to Create a Task.

create a task

create task popup

You can also create a task of a different type by clicking thedown arrowicon –

select task type


7. Creating a Task From the Manage Tasks Page

Navigate to Leads>Manage Tasks. To create a task from the classic list view, click the Create Task button.

classic list view

If you’re on the calendar view, you can click the Create Task button or even double-click on a date slot to create a task for that date (month view).

calendar view create tasks

Note: You can also create a task in day view or week view by double-clicking a date/time slot.


Any Questions?

Did this article give you what you were looking for? Have any unique use cases you’d like to share? We’d love to hear from you in the comments sections below.