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Casa for Mobile

1. Feature Overview

Create and customize the homepage of the LeadSquared mobile application to reflect your business requirements. With the widgets available, you can –

  • Create different homepages for different teams.
  • Allow users to view their upcoming tasks for the day.
  • Allow users to view a webpage (like a help site) without exiting the app.
  • Add scouting forms on the homepage and allow users to view any form by just tapping an icon.
  • Create shortcuts on the app using icons. For example, you can configure LeadSquared - Leads icon to direct users to the Lead List page.

Note:

  • You can add a total of 5 sections and a total of 10 widgets within these sections.
  • The date preference of the tasks and other filters can be applied by the user.
  • Only https URLs are accepted by Casa.
  • To learn how to customize your web application’s homepage with Casa, see Casa for Web.

LeadSquared - Mobile Homepage Builder

 

2. Prerequisite

  • You must be the Administrator of your LeadSquared account.
  • This is a paid feature. To enable Casa, contact your account manager or reach out to support@leadsquared.com.

 

3. How It Works

  1. Create a Homepage – On the Casa page, create a homepage from scratch or by using the templates available. Add widgets to the homepage and configure them.
  2. Publish the Homepage – Publish the homepage or save it as a draft. While publishing, you can set the homepage as default and assign it to teams.
  3. View your Homepages – All the homepages you’ve created will be displayed on the landing page of Casa. You can edit or delete these homepages once you’ve created them. You can also view, edit and manage your templates on the Side Panel.

Note: 

  • The customized home page will be reflected in the mobile app of the teams you’ve assigned them to. You can also assign the same default homepage to all the users within that organization. If a team doesn’t have a particular homepage assigned to them, they will only be able to view the default homepage on the mobile app.
  • You can create multiple homepages for the same team. A team can have a maximum of 4 homepages.

 

4. Build Your Mobile App Homepage

4.1 Create Your Homepage

To build your mobile app homepage from scratch –

  1. Navigate to Apps>Casa and click Create New.
  2. To add a new section in your Homepage, click Add New Section.
  3. Click on a section, navigate to the widget list, and click Add under the required widget.
  4. Configure the widget and click Save.
  5. Once you’re done customising your homepage, click Publish.
  6. To set this homepage as default, enable Set as default dashboard.
  7. To assign the homepage to specific teams, click Select Teams and then click on the relevant team. Click Publish.
Note: Homepages set as default cannot be assigned to teams.

LeadSquared - Create Mobile Homepage from scratch

 

4.2 Build Your Homepage Using a Template

  1. Navigate to Apps>Casa.
  2. On the side panel, click Templates icon.
  3. Select a template and click Apply.
  4. Make any customisations to the template, if necessary.
  5. Click Publish.

Note: All the homepage designs are autosaved.

LeadSquared - Create mobile homepage with template

 

5. Customize Themes

Personalize the LeadSquared Mobile App to align with your organization’s branding. Admins have the ability to customize the app’s primary, secondary, and neutral colors by entering specific hex codes, allowing for a unique and cohesive visual identity. Additionally, there are two predefined themes in green and orange available for quick customization. To make these changes,

  1. On your LeadSquared Web App, navigate to Apps>Casa>Theming.
  2. Select Custom from the list of themes.
  3. Enter the relevant hex codes for your primary, secondary and neutral colours.
  4. Click Apply to get a preview of the theme on the mobile screens shown on the page.
  5. Click Publish to apply this theme for all users across your organization.

You can reset the theme by clicking Reset and selecting another set of colours. When you Unpublish an existing theme, your application will revert to the default theme.

Note: This feature is currently available only on Android.

Leadsquared - Casa Theming

6. Create Announcements

Spotlight important messages to your users directly while logging in or launching the LeadSquared Mobile App. With the Announcement Widget, you can create and publish announcements from Casa web app settings. Here, you can add custom title, description, CTA button label, and an image. You can schedule the announcement and assign it to specific teams.

To create an announcement –

  1. Navigate to Casa>Announcements from your LeadSquared dashboard.
  2. On the Announcements page, click Create New.
  3. On the configuration page, enter –
    • Display Name – The title of the announcement
    • Description – The content of the announcement (include all details here briefly, within 1500 characters)
    • Button Name – The CTA button
    • Image – Add an image (optional)
    • Start Date & End Date – The duration for which the announcement is to be displayed
    • Display On – The schedule of the announcement (Login, Launch, Alternate Days, Weekly, Monthly)
  4. Once all the details are entered, click Save. You can reset the announcement whenever necessary.

Note:

  • The current limit of announcements for an account is 25.
  • Only one announcement can be published per team at a time (similar to Casa homepage configuration).

Leadsquared - Casa for Mobile

 

7. Sync your Mobile App

Once published, the customized homepage will be automatically displayed on the mobile app within 4 hours. You can also manually update the homepage on the mobile app –

  1. On the dashboard of the mobile app, tap LeadSquared - Mobile app menu.
  2. Tap Sync.

LeadSquared - Mobile home builder manual sync

8. Task Counter Widget

The Task Counter widget gives an overview of the user’s tasks, either completed and pending or overdue ones. It can be displayed as a speedometer, fuel bar or a numeric widget.

LeadSquared - Task Counter Widget

9. Task List Widget

The Task List widget lists the user’s immediate upcoming tasks (for example, an appointment or a follow-up call) which may include pending or overdue tasks. Users can view the top three upcoming tasks on the homepage along with the start time and duration of the tasks. Tapping on View More will direct the user to the task list screen with appropriate filters applied by the user.

LeadSquared - Task List Widget

 

10. Web View Widget

The Web View widget displays a web view of the target URL within the section in a standard or extended view.

Note: The section with the web view widget cannot hold any other widgets.

LeadSquared - Web View widget

 

11. Launcher Widget

Displays a maximum of 9 icons that quick launch items from the homepage. You can choose to display these icons in grid view or scroll view. The icons and the destination they lead to can be configured. There are more than 3500 different ways you can configure these icons. For example, you can configureLeadSquared - Leads icon to direct users to the Lead List page. You can also configure an icon to navigate to a different website (like a helpsite).

These default forms are now supported in the Launcher widget –

  • Lead.
  • Task.
  • Activity.
  • Opportunity.
  • Accounts.

LeadSquared - Launcher widget

12. Banner Widget

Add banners (a carousel view of images) on the homepage to display company announcements or navigate users to internal or external destinations. You can choose the size of your banner image (standard or edge-to-egde).

These default forms are now supported in the Banner widget –

  • Lead.
  • Task.
  • Opportunity.
  • Accounts.

LeadSquared - Banner widget

 

13. Lead Shortcut Widget

Add a shortcut to the Lead Details page of a list of Recently Added or Recently Modified leads. You can scroll horizontally to view the recent 10 leads in the list. To view more, on the mobile app –

  • Click on any lead.
  • Scroll to the bottom of the Lead Details page.
  • Click >.
Note: Users can change the list from recently added to recently modified and vice versa on the mobile app, if necessary.

LeadSquared - Lead Shortcut widget

 

14. Lead List Widget

Add a list of leads on your homepage based on the selected lead fields to directly navigate users to the leads. Only the top three leads will be displayed on the homepage along with the number of leads in the list. The rest can be accessed by clicking the View More button. For example, you can add a list of leads in India and assign it to teams working exclusively in that location. Users can also call and find directions to the lead directly from this list.

Note: All dropdown type lead fields available in your account can be selected in Lead List widget.

LeadSquared - Lead List Widget

15. My Opportunities Widget

This widget displays a count of all the open, lost, and won opportunities as well as those in a particular stage. Admins can configure the default Opportunity Type and Date Range for all the opportunities displayed on this widget. Users can also edit the Opportunity Type and Date Range on their homepage when required. Admins can select multiple opportunity types to be displayed to sales users.

LeadSquared - My Opportunities Widget

 

16. Smart Views Counter Widget

With this widget, users can get an overview of the data count present in the smart views (for example, open opportunities for the day, new leads assigned for the day, etc.), which can include accounts, leads, opportunities, activities, and tasks. Based on the team you’re assigning this homepage to, you can assign the relevant smart views tab. You can also configure counter widgets for Mavis smart views.

Note: You can only add two tabs on your Smart Views Counter Widget.

Leadsquared - Casa

 

 

17. Distance Travelled Widget

Users can track the distance they have traveled over different timeframes (like yesterday, weekly, or monthly) using the Distance Travelled Widget. It helps users record how far they have travelled and stay informed about their travel habits and activities. The widget’s accuracy in distance tracking improves as users log more activities. Users can also navigate directly to the Field Force Insights Report by tapping on the distance displayed on this widget.

LeadSquared - Distance travelled widget - CASA

18. Task Counter 2.0 Widget

The Task Counter 2.0 widget provides a comprehensive view of all tasks within a selected date range, including both pending and overdue tasks. Offering greater functionality than the Task Counter Widget—which is limited to showing either completed and pending tasks or overdue tasks—it also supports display styles, such as numeric, donut and fuel bar.

Leadsquared - Casa

19. Lead Metrics Widget

Track and analyse the leads added over time. Explore your lead count history, gain instant insights, and optimize your lead management strategies with the Lead Metrics widget in Casa.

LeadSquared - Lead metrics widget

 

20. Image Tiles Widget

The Image Tiles widget enables users to quick launch items from a predefined image layout. Users can upload images from the library and select the navigation destination of the image. With this widget, users can navigate to the relevant page (E.g., My Teams) within the app or even to external URLS upon tapping the image. However, certain selections may be hidden depending on the end user permissions. To add this widget –

  1. Under Image Tiles, click Add.
  2. To add your image, alongside Upload Image, click Add. Select the image from your device’s library.
  3. Position the image according to your preference.
    • To reposition your image, click and drag it.
    • To zoom into your image, hold and drag the Zoom slider.
    • To rotate your image, click 
    • To change the image you’ve added, click LeadSquared icons
    • To undo your last action, click 
  4. To remove this widget after a specific period of time, under End Date, select your end date. If you don’t select an end date, this widget will be displayed till you remove it from the homepage.
  5. Under Navigate to, select the destination for this image. You can add an external URL here as well.
    • To select the destination as an external URL, under External Link, click —–.
    • A new Launch field will now be visible. Add your URL here.
  6. Click Confirm. Then, add more pictures, if needed, and click Save.

LeadSquared - Image Tiles Widget in Casa

 

21. SIERA Widget

The SIERA WebView widget displays a web view of the SIERA webpages within the section in a standard or extended view.

Leadsquared - SIERA Webview Widget

 

 

22. User Check-In Status Widget

Sales group managers and Reporting managers can view user attendance with the User Check-in Status widget. You can see the total number of users who have checked in, checked out, and who have not checked in for the day. You can also configure this widget to further navigate to any report to gain detailed insights. This widget supports donut and fuelbar display styles.

Note:

  • The widget will be hidden for Admin users unless they are a reporting manager for at least one user.
  • Team member count displayed in the widget excludes the currently logged-in user.

Leadsquared - Casa

 

23. Check In/Out Widget

Check in and out of the mobile app directly from your homepage. The Check In/Out Widget pinned to the top of your homepage reduces the time you spend on navigating through menus to perform the check-in action. If you haven’t checked in yet, a message will appear saying “You haven’t checked in yet”. Simply swipe right on the Check-In button. When your day ends, swipe left on the Check-Out button if you’ve already checked in. This will display your check-in time along with a live timer showing your checked-in duration. If you forget to check out the previous day, the widget will display your last check-in date and time, along with a running duration in a clear Day-Hr-Min format.

Leadquared - Casa for Mobile

 

24. Edit Your Homepage

On the Casa landing page, click on the homepage you want to edit.

  • On the top right corner of the widget, click Three dots.
    • To edit your widget, click .
    • To delete your widget, click LeadSquared - Delete icon.
  • To delete an entire section, drag the section to the bottom left corner of the screen.
  • To rearrange the sections or widgets, drag them and drop them in the desired location.
  • To preview the published homepage without the edits you’ve made, click Preview last published icon.
  • To discard the changes you’ve made to the homepage, click discard changes icon.
Note: Edits made on homepages are saved but not published. To publish the homepage, click Publish.

LeadSquared - Edit your homepage

 

25. Casa Landing Page

View all the homepages you’ve created (published, unpublished, and published homepages with unpublished edits) on the Casa landing page.

  • In Teams View, homepages are arranged based on the teams they are assigned to. To open the Teams View, click teams view icon.
  • To open the Dashboard View, click Dashboard view icon.
  • To star any homepage, on its name block, click .
  • On the Teams View, drag and drop homepages to rearrange their order.
  • To view the actions you can perform on the homepages, click SIERA. You can clone, publish/unpublish, or unassign the homepages.
  • On the top right corner of the screen, click All dropdown, and select FavouritePublished or Unpublished homepages to be displayed.
  • To arrange the homepages based on Alphabetical order or date of modification (Recently Modified), click the dropdown on the top right corner of the screen and select the order.
Note: Users can view the homepages assigned to their team on the mobile app. The order of the homepages in the Teams View is reflected on the mobile app.

LeadSquared - Casa landing page

 

26. Side Panel

While creating or editing a homepage, a side panel will be displayed on the left side of the page. On the panel –

  • You can view other homepages side by side for reference while creating your homepage. To view all the homepages you’ve created (published, unpublished, and published homepages with unpublished edits), click Team assignment icon. This window lets you perform all the actions available on the landing page (for example, assign teams, star leads, etc.). By clicking on any homepage, a preview of the homepage will be displayed along with a note of all the widgets used. You can also navigate to the Casa landing page directly from this window by clicking on Expand icon . As you are redirected to the landing page, the homepage you’ve been working on will be saved as a draft.
  • To view templates for the homepage, click Templates icon.
  • To view the editing page again, click Home icon.
  • To customise the side and bottom navigation bars on the mobile app, click Menu builder icon.

LeadSquared - Casa side panel

 

You can customise the tabs displayed on the side and bottom navigation menu on the mobile app using Casa’s menu builder. You can also create custom tabs on these menus for team-specific requirements.

27.1 Create a Menu

  1. On the side panel of the Casa landing page, click Menu builder icon. Then, click Create New.
  2. On the right side of the page, you can choose to add tabs in the bottom or side navigation menu.
  3. To add tabs to the mobile app’s navigation bar, alongside the default/available menu tabs, click Add icon.
  4. To remove a tab from the navigation bar, alongside the visible tab, click Delete icon.
  5. To create custom tabs –
    1. Under Visible Menu Tabs, click Create New Tab.
    2. On the Configure Custom Tab pop-up, enter the relevant details (i.e., label, icon, and navigation). You can configure this tab to navigate to an external link as well.
    3. Once you’ve created the custom tab, under Custom Menu Tabs, alongside the tab you’ve created-
      • To add the tab to the side menu, click Add icon.
      • To edit the tab, click edit.
      • To delete the tab, click delete.
  6. To rearrange the tabs, drag and drop them in the desired order.
  7. Once you’re done building the menu, click Publish. Enter the menu title and assign it to teams.
Note: A maximum of 4 tabs are supported on the bottom navigation menu.

LeadSquared - Create menu in menu builder

27.2 Actions on Menu Builder

On the Menu Builder page, you can view a list of all the published and unpublished menus you’ve created.

  • Alongside a menu, under Teams, click on the data displayed to view or edit the team you’ve assigned it to. To set this menu as the default tab, enable Set as default menu.
  • To edit a menu, alongside the relevant menu, click edit.
  • To clone, delete, or unpublish a menu, alongside the menu, click Three dots and select the relevant option.

LeadSquared - Actions in menu builder

 

28. Configure the Lead Details Page using Lead 360

Lead 360 allows you to fully customize the Lead Details Page on the LeadSquared Mobile App, giving users a complete and visually organized view of each lead’s journey. This feature lets admins:

  • Design layouts using either classic tabs or widget-based landing pages
  • Configure a Quick View Card with identifiers, fields, and quick actions
  • Set up an Actions Panel for instant engagement options like calls, emails, or WhatsApp.

You can preview layouts in real time, publish them as defaults, or assign them to specific teams, ensuring that field users get quick access to the most relevant lead data in a format tailored to their business needs.

Leadsquared - Lead 360

 

29. Experiment with Upcoming Widgets

You can view a list of the upcoming widgets on Casa for the next quarter and preview them.

  1. To view the upcoming widgets, on the top right corner of the page, click View upcoming widgets icon.
  2. To preview any of the widgets, below the relevant widget, click Preview.

LeadSquared - Experiment with Upcoming Casa Widgets

 

Any Questions?

We’d love to answer your questions or hear your own unique use cases. Feel free to share your experiences in the comments section below.

Using the Call Analysis Report in SIERA

1. Feature Overview

The Call Analysis Report in SIERA helps Sales Managers monitor call centre metrics and agent productivity within their teams. Sales users can use the report to track their total calls (inbound, outbound, connected, unanswered, missed) and talk time.

 

2. Prerequisites

SIERA is a paid feature. To enable it for your account, contact your account manager or support@leadsquared.com.

 

3. Call Analysis Report

To view the SIERA Call Analysis Report, navigate to Reports>SIERA>Reports>All Repots and search for Call Analysis Report.

new nav

3.1 Filters

Use this section to filter your report

Filter Description
Called On Date range on which the call was made
Sales Groups Use this to apply filters on specific Sales Groups
Owner Name Use this filter to apply filters on specific agents

Siera filters

Note: Apart from the above filters, you can choose and add up to 15 filters to the report. Click on filter icon to add more filters to your report. All the filters are multi-select filters which enable multiple values to be selected at once.

more filters

3.2 Data

Use this section to modify the rows and columns in your report –

  1. Select the Data tab.
  2. click on fields icon to choose the fields you would like to group and click Apply Settings.
  3. You can drag and drop the fields to change the order.
  4. In order to clear the groupings, click on the x delete icon for the fields and click  Apply Settings.
Note: You can add up to 3 rows and 1 column groupings.

Siera data

3.2.2 Pre-defined values

The Visualize section also has a set of pre-defined values.

  1. You can change the order by dragging the field box and clicking Apply Settings.
  2. You can delete a field from the view by clicking on the x delete icon next to the field and clicking Apply Settings.
  3. Click values icon to add a pre-defined value from the PRE-DEFINED section and click Apply Settings.
Note: Refer to section 4 for the descriptions of the pre-defined values.

siera pre-defined value

3.2.3 Additional Values

Apart from the pre-defined values, you can add additional values to the view –

  1. Click on values icon.
  2. You can select values from Lead, Opportunity, and Activity by clicking the + add icon.
  3. Once you select a value, you can click on the Edit icon to configure it.
  4. You can change the Display Name.
  5. Select an aggregator for the value.
  6. Click Save Changes.
  7. Once done, click Apply Settings.
Notes: Refer to the table below for the aggregator options.
Aggregator Description
Sum Displays the summation of all the values.
Max Displays the maximum value.
Min Displays the minimum value.
Count Displays the number of values.
Count Unique Displays the number of unique values.

siera additional values

3.3 Report Views

You can create and share multiple reports based on pre-set filter conditions. The filter values and groupings are saved and the data refreshes when the report view is opened.

  1. Select Report Views.
  2. Click Create New View.
  3. Enter a name for the report and click Save.
  4. Under My Views, you can only see the Report Views you have created.
  5. Alongside the view you want to share, click SIERA, and click Share View.
  6. To stop sharing a Report View, click SIERA, and click Stop Sharing.

siera report views

3.4 Quick Export

To enhance your experience while using SIERA, you can perform the Quick Export action to export all the data that’s present on the current report page you’re on. You can export this page as a CSV file and as an Excel file. This export happens instantaneously, without any reliance on the Export History tab. You can Quick Export the summary as well as the drill-down reports.

Note: You can restrict certain users from exporting the report by creating and applying Permission Templates.

SIERA quick export

3.5 Export

You can also perform the Export action to export all the rows across the entire report. You can export this page as a CSV file. Once you’ve performed the Export action, the report is queued as a link on the Export History tab. Once the file is rendered, you can download the report.

Note:

  • You can only Export up to 1,000 rows through this action.
  • You can restrict certain users from exporting the report by creating and applying Permission Templates.

SIERA export

 

4. Call Analysis Metrics

call analysis metric

4.1 Call Volume Analysis

Metric Description
Calls Total calls during the date range selected (Inbound + Outbound)
Calls Connected Total answered calls in the date range (Inbound answered + Outbound answered)
Unique Leads Total unique leads attempted in the date range (Inbound + Outbound)
Unique Leads Connected Total unique leads connected in the date range (Inbound answered + Outbound answered)
Outbound Calls Total calls dialled by the agents
Outbound Answered Calls Total calls answered by the leads
Inbound Calls Total calls answered by the agents

 

4.2 Call Duration Analysis

Metric Description
Total Call Duration Total call duration for Inbound and Outbound calls
Average Call Duration Total call duration for Inbound and Outbound calls/Number of calls
Calls < 2 minutes Total answered calls with call duration < 2 minutes (Inbound + Outbound)
Calls > 2 minutes and < 5 minutes Total answered calls with call duration > 2 minutes and < 5 minutes (Inbound + Outbound)
Calls > 5 minutes and < 10 minutes Total answered calls with call duration > 5 minutes and < 10 minutes (Inbound + Outbound)
Calls > 10 minutes Total answered calls with call duration < 10 minutes (Inbound + Outbound)

 

4.3 Not Connected Analysis

Metric Description
Inbound Missed Calls Total inbound calls from the leads not answered
Outbound Unanswered Calls Total outbound calls not answered by the leads

 

5. Call Analysis Use-Cases

5.1 New Leads Dialled Today

With the customization features offered in SIERA reports, users can add date fields as a filter. In this case, users can add leads Created On as a filter in the report. With the filter value of Today, we can identify the calls made for leads that were created today.

Steps –

  1. In the Filters section, click on filter icon.
  2. Search for Created On date field under the Leads entity, and select it using the + add siera icon.
  3. Select the value of Today and click on Apply Filters.

new leads dialled

Click on Report Views and save the report configuration.

new leads dialled

 

5.2 Total Call Duration for Answered Calls

Total call duration includes the total calls dialled. In order to exclude the ringer for missed calls, users can add Status as a filter to exclude these missed calls.

Steps –

  1. In the Filters section, click on filter icon.
  2. Search for the Status field under the Activity entity, and select it using the + add siera icon
  3. Deselect the Missed and NotAnswered status.

total call duration for answerd calls

Click on Report Views and save the report configuration.

total call duration for answerd calls

 

5.3 Call Recordings

Click on any call measure, for example, Connected Calls, to drill down to the lead level. Use the Call Recording URL to listen to the call recordings.

call recording

 

Any Questions?

Did you find this article helpful? Please let us know any feedback you may have in the comments section below. We’d love to hear from you and help you out!

Integrate Jotform with LeadSquared

1. Feature Overview

This connector captures leads from your Jotform account to LeadSquared. You can configure the connector to capture leads in real-time from your Jotform account. Once the leads are captured, you can leverage LeadSquared’s CRM features to nurture and convert your leads.

 

2. Prerequisites

  • You must be the Administrator of your LeadSquared account.
  • You must have an active Jotform account.
  • This is a paid feature. To enable it, reach out to your account manager, or write to support@leadsquared.com.

 

3. How it Works

To push lead data from Jotform to your LeadSquared account, configure the Jotform connector instance. Once configured, enable the connector sync.

During configuration, a webhook URL is generated in LeadSquared. Copy this URL and configure it in your Jotform account. Once configured, the lead capture process is initiated.

 

4. Installation

You must first install and configure the Jotform connector.

  1. Navigate to Apps>Apps Marketplace.
  2. Search for Jotform, and click Install.
    • Alternatively, you can find the connector on the left panel, under Lead Capture.
  3. Once installed, hover your cursor over , and click Configure.

Jotform install

4.1 Configure the connector

Once you’ve installed the connector, on the Configure Jotform pop-up, configure the connector access for the non-Admin users in your account. Only those users for whom access is granted can view and access the connector (under the Apps main menu).

  1. Select if you want to grant Connector Access that’s Based on Role or Advanced (User Level).
    • Based on Role – From the Specify Roles dropdown, select the LeadSquared user roles that can use the connector.
    • Advanced (User Level) – From the Advanced (User Level) dropdown, select a user boolean field. Based on the value entered in the selected boolean field, the user can access the connector (e.g., for the user Sam, if the “Is Employee” boolean user field contains the value “Yes”, then this user can access the connector).
  2. Once you’re done, click Save Details. To continue the configuration, refer to the below sections.
Note: By default, all Admin users will have access to the connector.
Jotform config

 

5. Admin Configuration

To continue the connector configuration, navigate to Apps>Jotform.

Jotform admin config

5.1 Basic Settings

Enter the following details –

Property Description
Lead Source Enter the lead source through which the leads were captured (e.g., Jotform, email campaign, etc.). This detail will be displayed on the Lead Details page, under Lead Source.
Default Country Code If the lead’s mobile number is captured without a country code, the default country code that’s selected from the dropdown will be added to the lead’s mobile number.
Select Time Zone The time zone followed in your Jotform account.
Lead Capture Search By Criteria To avoid duplicate leads, you must select one unique lead field (e.g., email Id, mobile number, PAN number, etc.) as the search key. This is used to identify the leads pushed from Jotform.

To know how to mark a LeadSquared lead field as unique, please refer to How to Make a Custom Field Unique.

Lead Capture Secondary Search By Criteria If lead identification and capture through the primary Search By criteria fails, it will be re-attempted using the secondary Search By criteria.
Select User to Notify on Failure If there is an error in fetching leads, the selected user will receive a failure message via email. You can select a user from the list of all the users available in your LeadSquared account.

To know more about the type of errors, please refer to Error Notifications.

Enable Notification To ensure notification emails are sent to the selected user when there’s a failed query, enable the Checkbox checkbox.

Once you’ve entered all the details, click Save & Next.

Jotform basic settings save

5.2 Entity Options

Define the sync behavior of the connector when leads are captured.

5.2.1 Lead/Contact Entity

Based on the Lead Capture Search By criteria (email Id, phone number, etc.), LeadSquared identifies and captures leads from your Jotform account. Lead capture is enabled by default, and it cannot be disabled. The following options are available to configure the connector’s Sync Behaviour –

  • Capture (Create and Update existing) Record – Leads that only exist in your Jotform account (but not in your LeadSquared account) will get created in LeadSquared. Leads that exist in both your data provider and LeadSquared accounts will get updated.
  • Create only new record – Leads that only exist in your Jotform account (but not in your LeadSquared account) will get created in LeadSquared.
  • Update only existing record – Leads that exist in both your Jotform account and LeadSquared accounts will get updated in LeadSquared.

Jotform lead sync

5.2.2 Mapping

On the Mapping screen, the Jotform system fields mapped to the corresponding LeadSquared lead fields are visible. This mapping is carried out by default. If required, you can change or update the default field mapping.

  • To provide a default value for any field, click  , enter the value under Default Value, and click Google.
    • If the data provider doesn’t send data for any lead field, then the default value will get assigned to that specific field. But if the field already has an existing value, then the default value will be ignored.
  • To disable lead data capture for any field, disable the Zoom slider.
  • You can also mark and update a unique lead field as the search key from this screen, by clicking unique icon.
  • To create a custom Jotform field, click the Add Custom button.
    1. Once this field is created, you must map it to the relevant LeadSquared lead field.
    2. After the field is mapped, to save the custom field, click Google.
    3. To delete a custom field, click .

Once you’re done, click Save & Next.

Note: Based on the lead fields configured in your Jotform account, add or update the lead fields in LeadSquared.

Jotform lead mapping

5.3 Generate Webhook URL

After you provide basic details and finish field mapping, a custom webhook URL is generated. To automate lead capture, copy this URL and configure it on your Jotform account.

After you’ve set up the webhook, click More Actions, and enable the sync job. This ensures that through the webhook, lead data from Jotform is pushed to LeadSquared.

Note: To view logs of all the sync jobs that have taken place, from the More Actions dropdown, click View Logs.

Jotform webhook url

 

6. View Logs

Here, you can view logs of all the sync jobs that have taken place. View New Events (New Leads), Updated Events (Updated Leads), and Errors (when capturing leads).

  1. Navigate to Apps>Jotform.
  2. From the More Actions dropdown, click View Logs.
  3. You can filter the logs by selecting a date range (Today, Last 7 Days, This Month, and Last Month), by selecting the Job Status (“All”, “Success” and “Failure”), and by selecting the Sync Status (All, Error, and Success).
  4. You can view the sync status of the following events –
    • New Events – List of all the new leads that have been created in LeadSquared during the selected date range.
    • Updated Events – A list of all the –
      • Duplicate leads that were created with the same Search by Criteria value (e.g., with the same Email Id, Mobile Number, etc.).
      • Leads that previously contained errors, which were fixed and synced successfully.
    • Failed – The list of leads that have not been captured due to mapping errors (e.g., when a boolean field is mapped to an integer field, etc.).
  5. To view the Sync Response details, under Request ID/Sync Job ID, click the Id.
    • Under the right panel, you can view the response status, the API URL, the request, and the response.
    • The responses that are successful will contain the details of the leads that have been pushed from Jotform.
    • To view the lead capture response under Sync API Response, Leads Updated and Errors in Leads, click Information.

Note:

  • For a response that contains an error, the reason for the error is listed in the response. Once you fix it, you can click the Retry button to perform the sync again.
  • The current Lead Sync Behaviour will reflect in the Logs screen. This will help identify the sync that’s used (Capture or Update) for the selected Request/Sync Job Id.

google forms view logs

 

7. Other Actions

You can edit or delete the Jotform connector instance that you created. To do this –

  1. Navigate to Apps>App Marketplace.
  2. Search for Jotform.
  3. Alongside the Jotform connector, hover your cursor over .
  4. From the list of options, you can perform the following actions –
    • Edit Configuration
    • Disable Configuration
    • Remove Configuration

Jotform other actions

 

8. View Reports

You can view the total number of leads that have been pushed by Jotform, by referring to the Lead Source report. To know more, please refer to How to track the source of your Leads using Lead Source Report?

Integrate LeadSquared with Google Forms

 

Any Questions?

Did you find this article helpful? Please let us know any feedback you may have in the comments section below. We’d love to hear from you and help you out!

Field Sales Territories for Admins and Sales Managers

1. Feature Overview

Auto-distribute leads that are in close proximity to your users using Field Sales Territories. Create territories within a geography and assign sales users/teams/groups to them. All leads inside or near this territory will be evenly distributed among the assigned users. With the Territories feature, you can –

  • Carve out territories within a city using a pin code or draw the territories on the map.
  • Create sub-territories within the main one.
  • Auto-distribute leads within the relevant territories among sales users.
  • Reallocate leads within a territory to other users.
  • View leads in different locations on the map.
  • Assign Sales Managers to monitor different territories.
  • Allow/restrict sales users from adding new leads beyond their assigned territories.
  • Track the progress of the sales users within the territory.

Note:

 

2. Prerequisites

  • You must be an Administrator or a Sales Manager to manage territories.
  • This is a paid feature. To enable this feature on your account, contact your account manager, or write to support@leadsquared.com.
  • Before you get started, enable Lead – Switch to v2 on Mobile App Additional Settings.

 

3. How it Works

  1. Create an Activity – Create a custom activity FieldSales-Lead Distribution with the details given in this article. This activity will be posted on the Lead Details page whenever a new lead gets distributed by Territories.
  2. Create an Automation – Create an automation for lead distribution. Add a webhook action to this automation with the details mentioned in this article. This automation is used to distribute leads among users in a particular territory. You can configure the automation to distribute all leads or only system owned leads.
  3. Add Territories – Create new territories by drawing or selecting a region on the map. Then, assign users/sales groups/sales teams to these territories. You can also create parent-child territories or sub-territories. Now, configure the Territories settings.
  4. Distribute Leads – Once you’re done creating territories, the leads will automatically be distributed among the assigned users based on their proximity. If multiple users are assigned to a territory, the leads are distributed in a round-robin manner. You can reallocate leads to different lead owners after they’re distributed.

 

4. Create an Activity

Create a custom activity with the following details –

Field  Details
Name FieldSales-Lead Distribution 
Description Field Sales Lead Distribution activity type
Score 0
Direction Inbound
Delete Activity Uncheck 
Track Location Uncheck 
Log Activity Changes Checked 
Allow pre-dated Activities Checked 
Show in Activity List Checked 
Allow Attachments Uncheck 
Quick Add Uncheck 
Lock Activity Checked. Select Marketing User, Sales Manager, Sales User 
Note: To know more about how to create a custom activity, refer to How to Add Custom Activity Types.

LeadSquared - Add custom activity - Lead distribution

 

5. Create an Automation

  1. Navigate to Workflow>Automation and click Create Automation.
  2. On the pop-up window, click Build from Scratch. Then, under Lead Trigger, click New Lead.
  3. On the next window, check Trigger on Import and click Save.
  4. Once you can view the Automation screen, click .
  5. Click Custom and select Webhook. On the webhook form, fill the following details –
    • Name – FieldSales LeadDistribution. 
    • URL – https://fieldsales-in21.leadsquared.com/api/distribution/v1/orgid/lead. Click on Verify icon beside the URL and wait for a Success message. 
    • Custom Header Name – Authorization.
    • Custom Header Value – You can find this value on the bottom of the General Settings page.
    • Notify on failure Add the user to be notified if the automation fails.
    • Retry Count – 2 (Optional).
  6. Click Save.
  7. On the automation page, click Publish.

Note:

  • In the place of orgid, enter your organization ID.
  • While adding a webhook, you must create a https URL. Your content type must be application/json.
  • To know more about creating an automation, refer to Automation – Feature Guide.
  • For more information on Webhooks, see Webhooks.

LeadSquared - Add an automation

 

6. Add Territories

To draw or select territories –

  1. Navigate to Apps>Field Sales Territories and click Add.
  2. Enter the Territory Name.
  3. To draw a territory on the map yourself, click Draw. To select an entire area or pin code as your territory, click Select.
    • If you click Draw, you can draw your territories using the icons at the bottom of the map.
    • If you click Select,  you can enter a pin code under Area to select your territory.
  4. Pick a colour to represent the territory.
  5. Under Assign Users, Sales Groups, and Sales Team, select and assign users, teams, sales managers or sales groups to the territories. Click Reset to remove the assignment.
  6. To assign a time limit to the territories, enable Seasonal Allocation and enter the expiry date.
  7. The toolbar on the map allows you to perform the following actions –

LeadSquared - Toolbar

Icon Action
LeadSquared - pan mode Lets you drag the map and view different locations.
LeadSquared - circle Lets you draw a circle on the map.
LeadSquared - Free hand draw Lets you freehand draw your territories.
LeadSquared - draw straight Lets you draw a territory with straight lines.
LeadSquared - Erase Lets you erase all your unsaved territories.
LeadSquared - Merge Lets you merge two overlapping territories.
LeadSquared - remove overlap Lets you save the overlapping portion of two territories and erase the other parts.
LeadSquared - remove new Lets you erase the new territory drawn on top of the old one and the overlapping portion.
LeadSquared - Undo Undo button.
LeadSquared - Redo Redo button.
LeadSquared - Move icon bar Lets you drag and move the icon bar anywhere on the map.

Note: 

  • The search bar on the map only presents a location pin on the map. The Area bar under the Select section outlines the location you searched for on the map.
  • If you assign multiple users to a territory, leads will be distributed among them in a round-robin manner.
  • Only Administrators and Sales Managers can view the colours of the territories they created. The territories displayed to Sales Users are uniform in colour.

LeadSquared - Add New Territories

 

7. Create Sub-Territories

You can create parent-child territories (or sub-territories) by drawing them within/over another territory. There can be a total of 5 sub-territories for every territory. Users can be assigned to the sub-territory even after it is created. If no user is assigned to the leads inside a sub-territory, the leads will be distributed to the users assigned to the parent territory.

Note: When created, leads are first tagged to the smallest sub-territory.

LeadSquared - Create sub territories

 

8. Map Actions

You can perform these actions using the icons displayed on the right side of the map –

Icon Action
LeadSquared - Zoom in Zoom in.
LeadSquared - Zoom out Zoom out.
LeadSquared - pegman Drag and drop the icon on the map to open street view. You can view the images of the location from various angles using this feature.
Leadsquared - Hide leads Lets you hide leads. Click the same button again to view the hidden leads.
LeadSquared - Lead filter You can filter leads based on the lead list, stage, and date range.

LeadSquared - Map actions

 

9. Instant Lead Allocation

For leads whose location coordinates are stored in LeadSquared, Admins and Sales Managers can draw a territory and then allocate leads within that territory to a specific user.

This feature is helpful to change the lead owner when a user is deactivated (leaves an organization).

  1. On the Field Sales Territories page, click Instant Allocation icon.
  2. Draw a territory on the map. All the leads within the territory you’ve drawn will be displayed on the right side of the screen.
  3. Next to the leads you don’t want to reallocate, click close icon.
  4. Click Next.
  5. In the Lead Owner Name box, enter the name of the new lead owner.
  6. Click Allocate.

Note:

  • Changing lead owners is also possible through bulk updates. However, the Instant Lead Allocation feature allows you to change the owenr directly on the map.
  • Only 50 leads can be reallocated at once.
  • You can only perform one reallocation at a time.

LeadSquared - Territories - instant allocation

 

10. Manage Areas

Once you’ve added your territories, you can view them on the left side of your screen under Areas.

  • To search for specific territories, use the Search bar.
  • To filter/sort your territories, click LeadSquared - Filter areas.
  • To get a detailed view of your territories and their hierarchy (parent-child territories), enable Expand All Areas.
  • Alongside the relevant territory, click Three dots.
    • To edit your territory, click Edit.
    • To clone your territory, click Clone. You can reuse territories by cloning and customising them according to your requirements.
    • To permanently delete your territory, click Delete.

LeadSquared - Manage Areas

 

11. Manage Users

Once you’ve allocated users to your territories, you can view them on the left side of your screen under Users.

  • To search for specific a user, use the Search bar.
  • To filter/sort your users, click LeadSquared - Filter areas.
  • To get a detailed view of the territories and leads assigned to the users, enable Expand All Users.
  • To edit the allocation of territories to users, click LeadSquared - edit territory allocation.

LeadSquared - Manage Users

 

12. Settings

Navigate to the bottom left corner of the screen. To export the details of all your territories, assigned users, and leads, click Export.  To view the settings, click LeadSquared - Settings.

LeadSquared - Territories

12.1 General Settings

In General settings –

  • To group leads based on their geographical properties, enable Show Cluster View.
  • To change your map’s theme, select any theme under Map Theme Selection.
  • You can also customise the colours and pins to indicate different lead stages and lead lists.
Note: The customised pins will only be visible to the Admins and Sales Managers on the web app.

LeadSquared - Territories - general settings

12.2 Territories Settings

Click Territories to view the territory settings.

  • To copy the lead distribution token, alongside Token for lead distribution, click Copy. This token must be used as the Custom Header Value when you create an automation for lead distribution.
  • Under Territory Selection Mode, you can enable/disable grid view on the territories page. This setting lets you create territories in grids. Once you enable it, you can use the toolbar shown below to draw territories. To draw a territory in grid view, click draw in grid view.

LeadSquared - Grid mode toolbar

  • You can allow/restrict your sales users and sales managers from creating, editing or deleting leads beyond their assigned territories by enabling/disabling Restrict lead creation beyond territory.
  • Under Lead Distribution, you can choose to distribute leads based on their zipcode or lat/long.
    • Zipcode based lead distribution – Distribution will only work for leads having a zip code and for territories created with zip codes.
    • Latitude/Longitude based lead distribution – Distribution will only work for leads with geo-coordinates. There are no restriction on territory creation mode.

Note:

  • Enabling/disabling grid view will delete all the territories and allocations already created.
  • You can only create territories as grids after enabling grid view.

LeadSquared - Territories - grid view

12.2.1 Bulk Import Territories

To import territories as a .csv file in your LeadSquared account –

  1. On the Field Sales Territories page, click Settings.
  2. Under Territories, you can view the Import Territories from File section.
  3. Click Download Sample and ensure that your file has the same format as the sample .csv file.
  4. Click Upload.
  5. If you get an error notification, click Download to view the territories with errors.

Note:

  • Only Admins can import territories.
  • 75 territories can be imported at one go.
  • All territories must have unique names. You cannot add new territories with names identical to the old territories. You will have the option to either change the territory’s name or replace the older territory with the new one.

LeadSquared - Territories - bulk import

12.2.2 Define a Sales Region

You can also define a Sales Region for Sales Managers to add territories in –

  1. Enter the Sales Manager’s name under Defining Sales Region and click Select/Draw.
  2. Enter the Sales Region name.
  3. To draw a Sales Region on the map yourself, click Draw. To select an entire area or pin code as your Sales Region, click Select.
    • If you click Draw, you can draw your regions using the icons at the bottom of the map.
    • If you click Select,  you can enter a pin code under Area to select your regions.
    • To find previously created Sales Regions, enter the Sales Region Name under History.
  4. Click Assign.
Note: The Sales Managers can only add territories within the defined Sales Region.

LeadSquared - Territories - Sales Region

12.3 Advanced Settings

On this page, you can configure the following advanced settings –

12.3.1 Google Maps Platform API Key

Enter your Google Maps Platform API Key here. You can choose to use this key for Distance Calculation and/or Journeys

12.3.2 Metric for distance

You can see the metric for distance as Kilometers and meters (km, m) or Miles and yards (mi, yd). Your selection will be applied to all distance related metric across journeys and reports.

LeadSquared - Territories - advanced settings

12.3.3 Rename Territories

  1. On the Territories page, click Leadsquared - Settings.
  2. On the Settings page, click Advanced.
  3. Under Rename Modules, alongside Territories, click LeadSquared edit.
  4. Enter the relevant display name and the plural term for it.
  5. Once you’re done, click Check icon.
  6. To save changes, on the top right corner of the page, click Confirm.

Leadsquared - Rename Modules

 

Any Questions?

We’d love to answer your questions or hear your unique use cases. Feel free to share your experiences in the comments section below.

How to Migrate to the New Email Sync connector?

1. Feature Overview

This article lists down steps to help you migrate from the old LeadSquared Email Sync connector to the new Email Sync connector. We recommend you migrate to the new Email Sync connector because of the following reasons –

  • Security Enhancement – The new Email Sync connector is built using OAuth (and not the IMAP method) to authorize user credentials. This ensures LeadSquared doesn’t store your email credentials on our servers, and instead, your account gets authorised directly by Google/Microsoft.
  • Deprecation of the IMAP method – The IMAP method is an obsolete way to access emails, because of which Outlook has deprecated this method from their end. There’s a possibility that Google will also do the same.
  • Region-specific Compliance – The new connector is published in each of LeadSquared’s servers across different regions (see Mandatory IPs to Whitelist). The user data is stored in the region in which you have opted to host your organisation’s data. This ensures you meet local compliance mandated by your region.

Email Sync Connector

 

2. What’s New

  • A secure and seamless way to sync your email account with LeadSquared.
  • An improved Admin dashboard to help you view the user dashboard, user connection status, organization-level sync data, and user-level sync data.
  • An upgraded User dashboard that displays the lead capture data, logs, and activities.
  • Complete control over the sync directions, with the added ability to temporarily pause sync at the organization as well as user level.
  • Capture and sync historical emails that were sent within the last 60 days.
  • Flexibility around configuration to sync only relevant emails.

Email Sync Connector

 

3. Prerequisites

  • Only Admins can install the Email Sync connector and uninstall the old Email Sync connector.
  • You must have an existing Microsoft Outlook or Gmail account to connect using the OAuth method.
  • You must be an existing user of the LeadSquared Email Sync connector.
  • Before you begin the migration process, get the Email Sync connector enabled on your account. To do this, contact your account manager, or write to support@leadsquared.com.

 

4. Migration Steps

  1. Install and configure the Email Sync connector on your account.
  2. Once the connector is configured, you can either sync your own email account with the connector, or get a few of your Sales Users to sync their accounts with the Email Sync connector.
    • It’s highly recommended you connect only a few email accounts initially, before rolling it out to all the users in your organization. This is to ensure you’re familiar with the email sync process, and to test out if the emails are getting synced with LeadSquared.
  3. Once emails are getting synced as expected, Disable and Remove the old LeadSquared Email Sync connector from your account.
    Email Sync Connector
  4. After the old connector is uninstalled, get the remaining Sales Users in your organization to sync their email accounts with the Email Sync connector. If you’re facing any issues when syncing your email accounts with LeadSquared, contact your account manager, or write to support@leadsquared.com.

 

5. FAQs

  • Which email providers are supported in the Email Sync connector?
    Outlook and Gmail are the two email providers that are currently supported. If we add more providers in the future, we’ll let you know.

 

  • What happens if I do not migrate to the Email Sync connector, and instead choose to use the old connector?
    In this instance, all the emails you receive after 31st March 2023 will NOT get synced with your LeadSquared account.

 

  • What happens if I install the Email Sync connector and sync email accounts with it, but I do not uninstall the old connector?
    It is mandatory to uninstall the old Email Sync connector as soon as you sync a couple of email accounts to the Email Sync connector. If you do not uninstall the old connector, emails will be synced through both connectors, and duplicate records will get created in your LeadSquared account.

 

  • Will I lose existing email activities when I migrate to the Email Sync v2.0 connector?
    No, all your existing email activities, captured across the old and new connectors, will be visible on the Lead Details page for the respective leads.

 

  • Will I be able to sync emails received or sent during the migration process?
    Yes, users will be able to sync emails sent and received during the last 7 days, after they activate the connector sync.

How to Get the Slug for MSG91 Templates

If you’re using MSG91 as the service provider when setting up the LeadSquared SMS Connector, we require the slug that’s generated on your MSG91 account to create a template in LeadSquared. To obtain this slug from your MSG91 account, follow the below steps –

  1. Create an SMS Template*
  2. Create an SMS Campaign

Once the campaign is created, use the Campaign Name as the slug when creating the template in LeadSquared.

Note:

  • *When creating an SMS Template in LeadSquared, provide the exact Variable Names, as they’re configured when creating an SMS Template (flow) in your MSG91 account.
  • It is mandatory to use only one MSG91 template (flow) when creating an MSG91 Campaign.

LeadSquared SMS Connector

Integrate MoEngage with LeadSquared

1. Feature Overview

This connector captures leads from your MoEngage account to LeadSquared. You can configure the connector to capture leads in real-time from your MoEngage account. Once the leads are captured, you can leverage LeadSquared’s CRM features to nurture and convert your leads.

 

2. Prerequisites

  • You must be the Administrator of your LeadSquared account.
  • You must have an active MoEngage account.
  • This is a paid feature. To enable it, reach out to your account manager, or write to support@leadsquared.com.

 

3. How it Works

To push lead data from MoEngage to your LeadSquared account, configure the MoEngage connector instance. Once configured, enable the connector sync.

During configuration, a webhook URL is generated in LeadSquared. Copy this URL and configure it in your MoEngage account. Once configured, the lead capture process is initiated.

 

4. Installation

You must first install and configure the MoEngage connector.

  1. Navigate to Apps>Apps Marketplace.
  2. Search for MoEngage, and click Install.
    • Alternatively, you can find the connector on the left panel, under Lead Capture.
  3. Once installed, hover your cursor over , and click Configure.

MoEngage install1

4.1 Configure the connector

Once you’ve installed the connector, on the Configure MoEngage pop-up, configure the connector access for the non-Admin users in your account. Only those users for whom access is granted can view and access the connector (under the Apps main menu).

  1. Select if you want to grant Connector Access that’s Based on Role or Advanced (User Level).
    • Based on Role – From the Specify Roles dropdown, select the LeadSquared user roles that can use the connector.
    • Advanced (User Level) – From the Advanced (User Level) dropdown, select a user boolean field. Based on the value entered in the selected boolean field, the user can access the connector (e.g., for the user Sam, if the “Is Employee” boolean user field contains the value “Yes”, then this user can access the connector).
  2. Once you’re done, click Save Details. To continue the configuration, refer to the below sections.
Note: By default, all Admin users will have access to the connector.
MoEngage config 1

 

5. Admin Configuration

To continue the connector configuration, navigate to Apps>MoEngage.

MoEngage admin config1

5.1 Basic Settings

Enter the following details –

Property Description
Lead Source Enter the lead source through which the leads were captured (e.g., MoEngage, email campaign, etc.). This detail will be displayed on the Lead Details page, under Lead Source.
Default Country Code If the lead’s mobile number is captured without a country code, the default country code that’s selected from the dropdown will be added to the lead’s mobile number.
Select Time Zone The time zone followed in your MoEngage account.
Lead Capture Search By Criteria To avoid duplicate leads, you must select one unique lead field (e.g., email Id, mobile number, PAN number, etc.) as the search key. This is used to identify the leads pushed from MoEngage.

To know how to mark a LeadSquared lead field as unique, please refer to How to Make a Custom Field Unique.

Lead Capture Secondary Search By Criteria If lead identification and capture through the primary Search By criteria fails, it will be re-attempted using the secondary Search By criteria.
Select User to Notify on Failure If there is an error in fetching leads, the selected user will receive a failure message via email. You can select a user from the list of all the users available in your LeadSquared account.

To know more about the type of errors, please refer to Error Notifications.

Enable Notification To ensure notification emails are sent to the selected user when there’s a failed query, enable the Checkbox checkbox.

Once you’ve entered all the details, click Save & Next.

MoEngage basic settings save

5.2 Entity Options

Define the sync behavior of the connector when leads are captured.

5.2.1 Lead/Contact Entity

Based on the Lead Capture Search By criteria (email Id, phone number, etc.), LeadSquared identifies and captures leads from your MoEngage account. Lead capture is enabled by default, and it cannot be disabled. The following options are available to configure the connector’s Sync Behaviour –

  • Capture (Create and Update existing) Record – Leads that only exist in your MoEngage account (but not in your LeadSquared account) will get created in LeadSquared. Leads that exist in both your data provider and LeadSquared accounts will get updated.
  • Create only new record – Leads that only exist in your MoEngage account (but not in your LeadSquared account) will get created in LeadSquared.
  • Update only existing record – Leads that exist in both your MoEngage account and LeadSquared accounts will get updated in LeadSquared.

MoEngage sync behaviour

5.2.2 Mapping

On the Mapping screen, the MoEngage system fields mapped to the corresponding LeadSquared lead fields are visible. This mapping is carried out by default. If required, you can change or update the default field mapping.

  • To provide a default value for any field, click  , enter the value under Default Value, and click Google.
    • If the data provider doesn’t send data for any lead field, then the default value will get assigned to that specific field. But if the field already has an existing value, then the default value will be ignored.
  • To disable lead data capture for any field, disable the Zoom slider.
  • You can also mark and update a unique lead field as the search key from this screen, by clicking unique icon.
  • To create a custom MoEngage field, click the Add Custom button.
    1. Once this field is created, you must map it to the relevant LeadSquared lead field.
    2. After the field is mapped, to save the custom field, click Google.
    3. To delete a custom field, click .

Once you’re done, click Save & Next.

Note: Based on the lead fields configured in your MoEngage account, add or update the lead fields in LeadSquared.

MoEngage lead mapping

5.3 Generate Webhook URL

After you provide basic details and finish field mapping, a custom webhook URL is generated. To automate lead capture, copy this URL and configure it on your MoEngage account.

After you’ve set up the webhook, click More Actions, and enable the sync job. This ensures that through the webhook, lead data from MoEngage is pushed to LeadSquared.

Note: To view logs of all the sync jobs that have taken place, from the More Actions dropdown, click View Logs.

MoEngage webhook

 

6. View Logs

Here, you can view logs of all the sync jobs that have taken place. View New Events (New Leads), Updated Events (Updated Leads), and Errors (when capturing leads).

  1. Navigate to Apps>MoEngage.
  2. From the More Actions dropdown, click View Logs.
  3. You can filter the logs by selecting a date range (Today, Last 7 Days, This Month, and Last Month), by selecting the Job Status (“All”, “Success” and “Failure”), and by selecting the Sync Status (All, Error, and Success).
  4. You can view the sync status of the following events –
    • New Events – List of all the new leads that have been created in LeadSquared during the selected date range.
    • Updated Events – A list of all the –
      • Duplicate leads that were created with the same Search by Criteria value (e.g., with the same Email Id, Mobile Number, etc.).
      • Leads that previously contained errors, which were fixed and synced successfully.
    • Failed – The list of leads that have not been captured due to mapping errors (e.g., when a boolean field is mapped to an integer field, etc.).
  5. To view the Sync Response details, under Request ID/Sync Job ID, click the Id.
    • Under the right panel, you can view the response status, the API URL, the request, and the response.
    • The responses that are successful will contain the details of the leads that have been pushed from MoEngage.
    • To view the lead capture response under Sync API Response, Leads Updated and Errors in Leads, click Information.

Note:

  • For a response that contains an error, the reason for the error is listed in the response. Once you fix it, you can click the Retry button to perform the sync again.
  • The current Lead Sync Behaviour will reflect in the Logs screen. This will help identify the sync that’s used (Capture or Update) for the selected Request/Sync Job Id.

google forms view logs

 

7. Other Actions

You can edit or delete the MoEngage connector instance that you created. To do this –

  1. Navigate to Apps>App Marketplace.
  2. Search for MoEngage.
  3. Alongside the MoEngage connector, hover your cursor over .
  4. From the list of options, you can perform the following actions –
    • Edit Configuration
    • Disable Configuration
    • Remove Configuration

MoEngage other actions

 

8. View Reports

You can view the total number of leads that have been pushed by MoEngage, by referring to the Lead Source report. To know more, please refer to How to track the source of your Leads using Lead Source Report?

Integrate LeadSquared with Google Forms

 

Any Questions?

Did you find this article helpful? Please let us know any feedback you may have in the comments section below. We’d love to hear from you and help you out!

Integrate MailParser with LeadSquared

1. Feature Overview

This connector captures leads in real-time from your MailParser account to LeadSquared. Once the leads are synced, you can leverage LeadSquared’s CRM features to nurture and convert your leads.

 

2. Prerequisites

  • You must be the Administrator of your LeadSquared account.
  • You must have an active MailParser account.

 

3. How it Works

To push lead data from MailParser to your LeadSquared account, configure the MailParser connector instance. Once configured, enable the connector.

During configuration, a webhook URL is generated in LeadSquared. Copy this URL and set it up in your MailParser account. To know how to do this, refer to What is a MailParser Webhook? Once it’s set up, the lead capture process is initiated.

 

4. Installation

  1. Navigate to Apps>Apps Marketplace.
  2. Search for MailParser, and click Install.
    • Alternatively, you can find the connector on the left panel, under Lead Capture.
  3. Once installed, hover your cursor over , and click Configure.

LeadSquared - Mailparser installation

 

5. Configure the Connector

Once you’ve installed the connector, on the Configure MailParser pop-up, configure the connector access for the non-Admin users in your account. Only those users for whom access is granted can view and access the connector (under the Apps main menu).

  1. Select if you want to grant Connector Access that’s Based on Role or Advanced (User Level).
    • Based on Role – From the Specify Roles dropdown, select the LeadSquared user roles that can use the connector.
    • Advanced (User Level) – From the Advanced (User Level) dropdown, select a user boolean field. Based on the value entered in the selected boolean field, the user can access the connector (e.g., for the user Sam, if the “Is Employee” boolean user field contains the value “Yes”, then this user can access the connector).
  2. Once you’re done, click Save Details. To continue the configuration, refer to the below sections.
Note: By default, all Admin users will have access to the connector.
LeadSquared - MailParser initial configurations

 

5. Admin Configurations

After installation, navigate to Apps>MailParser and configure the connector settings in order to pull data from MailParser.

5.1 Basic Details

Enter the following details –

LeadSquared - Mailparser settings

Property Description
Lead Source Enter the lead source through which the leads were captured (e.g., MailParser, email campaign, etc.). This detail will be displayed on the Lead Details page, under Lead Source.
Default Country Code If the lead’s mobile number is captured without a country code, then the default country code that’s selected from the dropdown will be added to the lead’s mobile number.
Select Time Zone The time zone of your MailParser account.
Lead Capture Search By Criteria To avoid duplicate leads, you must select one unique lead field (e.g., email Id, mobile number, PAN number, etc.) as the search key. This will be used to identify the leads pushed from MailParser.

To know how to mark a LeadSquared lead field as unique, please refer to How to Make a Custom Field Unique.

Lead Capture Secondary Search By Criteria If lead identification and capture through the primary Search By criteria fails, it will be re-attempted using the secondary Search By criteria.
Select User to Notify on Failure If there is an error in fetching leads, the selected user will receive a failure message via email. You can select a user from the list of all the users available in your LeadSquared account.

To know more about the type of errors, please refer to Error Notifications.

Once you’re done entering all the details, click Save & Next.

 

5.2 Mapping

Once you’re done with the basic settings, click Entity Options. On this screen, the MailParser system fields mapped to the corresponding LeadSquared lead fields are visible. This mapping is carried out by default. If required, you can change or update the default field mapping.

  • To provide a default value for any field, click  , enter the value under Default Value, and click Google.
    • If the data provider doesn’t send data for any lead field, then the default value will get assigned to that specific field. But if the field already has an existing value, then the default value will be ignored.
  • To disable lead data capture for any field, disable the Zoom slider.
  • You can also mark and update a unique lead field as the search key from this screen, by clicking unique icon.
  • To create a custom MailParser field, click the Add Custom button.
    1. Once this field is created, you must map it to the relevant LeadSquared lead field.
    2. After the field is mapped, to save the custom field, click Google.
    3. To delete a custom field, click .

Once you’re done mapping, click Save & Next.

LeadSquared - MailParser mapping

 

5.3 Webhook URL

After you provide basic details and finish field mapping, a custom webhook URL is generated. To automate lead capture, copy this URL and configure it in your MailParser account (reach out to your account manager from MailParser). For more instructions, refer to What is a MailParser Webhook?

After you’ve configured the URL, click More Actions, and enable the sync job. This ensures the data will be pushed to LeadSquared using the webhook configured in MailParser.

Note: To know how to configure this Webhook URL in your MailParser account, please get in touch with your account manager from MailParser.

LeadSquared - Mailparser sync

 

6. View Logs

Here, you can view logs of all the sync jobs that have taken place. View new leads, updated leads, lead capture errors and total lead capture events. You can also view the lead sync response and lead capture job status.

  1. Navigate to Apps>MailParser.
  2. Click the More Actions dropdown and select View Logs.
  3. You can filter the logs by selecting a date range, and by selecting a Job Status (“All”, “Success” and “Failure”).
    • The maximum date range you can select is the last 60 days.
  4. You can view the sync status of the leads captured across the following tiles –
    • New Leads – List of all the new leads that have been pushed to LeadSquared during the selected date range.
    • Updated Leads – A list of all the –
      • Duplicate leads that were created with the same Search by Criteria value (e.g., with the same Email Id, Mobile Number, etc.).
      • Leads that previously contained errors, which were fixed and synced successfully.
    • Errors – The list of leads that have not been captured due to mapping errors (e.g., when a boolean field is mapped to an integer field, etc.).
    • Total Events – A list of all the lead capture events that have taken place.
  5. To view the Sync Response details, under Sync API Response, click the response.
    • Here, you can view the response status, the API URL, the request and the response.
    • The responses that are successful will contain the details of the leads that have been pushed by MailParser.
    • You can also view the lead capture response under Created, Updated and Errors, by clicking Information.
Note: For a response that contains an error, the reason for the error is listed in the response. Once you fix it, you can click the Retry button to perform the sync again.

LeadSquared - Mailparser view logs

 

7. Other Actions

You can edit or delete the MailParser connector instance that you created. To do this –

  1. Navigate to Apps>Apps Marketplace and click the MailParser connector.
  2. On the MailParser connector page, click Settings.
  3. From the list of options, you can perform the following actions –
    • Add or edit Configurations
    • Disable the connector
    • Remove the connector

LeadSquared - Mailparser other actions

 

8. View Reports

You can view the total number of leads that have been pushed by MailParser, by referring to the Lead Source report. To know more, please refer to How to track the source of your Leads using Lead Source Report?

 

Any Questions?

Did you find this article helpful? Please let us know any feedback you may have in the comments section below. We’d love to hear from you and help you out!

Integrate FreshSales with LeadSquared

1. Feature Overview

This connector captures leads and tasks in real-time from your FreshSales account to LeadSquared. Once the leads are synced, you can leverage LeadSquared’s CRM features to nurture and convert your leads.

 

2. Prerequisite

  • You must be the Administrator of your LeadSquared account.
  • You must have an active FreshSales account.
  • This is a paid feature. To enable it, reach out to your account manager, or write to support@leadsquared.com.

 

3. How it Works

To push lead data from FreshSales to your LeadSquared account, configure the FreshSales connector instance. Once configured, enable the connector.

During configuration, a webhook URL is generated in LeadSquared. Copy this URL and set it up in your FreshSales account. To know how to do this, refer to Workflows. Once it’s set up, the lead capture process is initiated.

 

4. Installation

  1. Navigate to Apps>Apps Marketplace.
  2. Search for FreshSales, and click Install.
    • Alternatively, you can find the connector on the left panel, under Lead Capture.
  3. Once installed, hover your cursor over , and click Configure.

LeadSquared - Freshsales installation

 

5. Configure the Connector

Once you’ve installed the connector, on the Configure FreshSales pop-up, configure the connector access for the non-Admin users in your account. Only those users for whom access is granted can view and access the connector (under the Apps main menu).

  1. Select if you want to grant Connector Access that’s Based on Role or Advanced (User Level).
    • Based on Role – From the Specify Roles dropdown, select the LeadSquared user roles that can use the connector.
    • Advanced (User Level) – From the Advanced (User Level) dropdown, select a user boolean field. Based on the value entered in the selected boolean field, the user can access the connector (e.g., for the user Sam, if the “Is Employee” boolean user field contains the value “Yes”, then this user can access the connector).
  2. Once you’re done, click Save Details. To continue the configuration, refer to the below sections.
Note: By default, all Admin users will have access to the connector.

LeadSquared - Freshsales configurations

6. Admin Configuration

After installation, navigate to Apps>FreshSales and configure the connector settings in order to pull data from FreshSales.

6.1 Basic Details

Enter the following details –

LeadSquared - Freshsales settings

Property Description
Lead Source Enter the lead source through which the leads were captured (e.g., FreshSales, email campaign, etc.). This detail will be displayed on the Lead Details page, under Lead Source.
Default Country Code If the lead’s mobile number is captured without a country code, then the default country code that’s selected from the dropdown will be added to the lead’s mobile number.
Select Time Zone The time zone followed in your FreshSales account.
Lead Capture Search By Criteria To avoid duplicate leads, you must select one unique lead field (e.g., email Id, mobile number, PAN number, etc.) as the search key. This will be used to identify the leads pushed from FreshSales .

To know how to mark a LeadSquared lead field as unique, please refer to How to Make a Custom Field Unique.

Lead Capture Secondary Search By Criteria If lead identification and capture through the primary Search By criteria fails, it will be re-attempted using the secondary Search By criteria.
Select User to Notify on Failure If there is an error in fetching leads, the selected user will receive a failure message via email. You can select a user from the list of all the users available in your LeadSquared account.

To know more about the type of errors, please refer to Error Notifications.

Enable Notification To ensure notification emails are sent to the selected user when there’s a failed query, enable the Checkbox checkbox.

Once you’ve entered all the details, click Save & Next.

 

6.2 Entity Options

Define the sync behaviour of the connector when leads are captured.

Lead/Contact Entity

Based on the Lead Capture Search By criteria selected (email Id, phone number, etc.), LeadSquared identifies and captures leads from your FreshSales account. Lead capture is enabled by default, and it cannot be disabled.

Select one of the following options to configure the connector’s Sync Behaviour

  • Capture (Create and Update existing) Record – Leads that only exist in your FreshSales account (but not in your LeadSquared account) will get created in LeadSquared. Leads that exist in both your FreshSales and LeadSquared accounts will get updated.
  • Create only new record – Leads that only exist in your FreshSales account (but not in your LeadSquared account) will get created in LeadSquared.
  • Update only existing record – Leads that exist in both your FreshSales and LeadSquared accounts will get updated in LeadSquared.
  • Do nothing – Leads do not get created or updated by syncing.

LeadSquared - Lead or contact entity

Edit Mapping

Once you configure the Sync Behaviour, you’ll have to ensure the field mapping is accurate. To do this, click Edit Mapping. On the Default/Edit Mapping screen, the FreshSales system fields mapped by default to the corresponding LeadSquared lead fields are visible. If required, you can change or update the default field mapping.

  • To provide a default value for any field, click  , enter the value under Default Value, and click Google.
    • If the data provider doesn’t send data for any lead field, then the default value will get assigned to that specific field. But if the field already has an existing value, then the default value will be ignored.
  • To disable lead data capture for any field, disable the Zoom slider.
  • To mark a unique lead field as the search key, click Mark Unique.
  • To create a custom FreshSales lead field, click the Add Custom button.
    1. Once this field is created, you must map it to the relevant LeadSquared lead field.
    2. After the field is mapped, to save the custom field, click Google.
    3. To delete a custom field, click .

LeadSquared - FreshSales mapping

 

6.3 Generate the Webhook URL

After you provide basic details and finish field mapping, a custom webhook URL is generated. To automate lead capture, copy this URL and set it up on your FreshSales account. To know more, refer to  Workflows.

After you’ve set up the webhook, click More Actions, and enable the sync job. This ensures lead data from FreshSales will be pushed to LeadSquared using the webhook.

LeadSquared - Freshsales sync

 

7. View Logs

Here, you can view logs of all the sync jobs that have taken place. View New Events (New Leads), Updated Events (Updated Leads), and Errors (when capturing leads).

  1. Navigate to Apps>FreshSales.
  2. Click the More Actions dropdown and select View Logs.
  3. You can filter the logs by selecting a date range (Today, Last 7 Days, This Month, and Last Month), by selecting the Job Status (“All”, “Success” and “Failure”), and by selecting the Sync Status (All, Error, and Success).
  4. You can view the sync status of the following events –
    • New Events – List of all the new leads that have been created in LeadSquared during the selected date range.
    • Updated Events – A list of all the –
      • Duplicate leads that were created with the same Search by Criteria value (e.g., with the same Email Id, Mobile Number, etc.).
      • Leads that previously contained errors, which were fixed and synced successfully.
    • Failed – The list of leads that have not been captured due to mapping errors (e.g., when a boolean field is mapped to an integer field, etc.).
  5. To view the Sync Response details, under Request ID/Sync Job ID, click the Id.
    • Under the right panel, you can view the response status, the API URL, the request, and the response.
    • The responses that are successful will contain the details of the leads that have been pushed from FreshSales.
    • To view the lead capture response under Sync API Response, Leads Updated and Errors in Leads, click Information.

Note:

  • For a response that contains an error, the reason for the error is listed in the response. Once you fix it, you can click the Retry button to perform the sync again.
  • The current Lead Sync Behaviour will reflect in the Logs screen. This will help identify the sync that’s used (Capture or Update) for the selected Request/Sync Job Id.

LeadSquared - FreshSales view logs

 

8. Other Actions

You can edit or delete the FreshSales connector instance that you created. To do this –

  1. Navigate to Apps>Apps Marketplace and click the FreshSales connector.
  2. On the FreshSales connector page, click Settings.
  3. From the list of options, you can perform the following actions –
    • Add or edit Configurations
    • Disable the connector
    • Remove the connector

LeadSquared - FreshSales other actions

 

9. View Reports

You can view the total number of leads that have been pushed by FreshSales, by referring to the Lead Source report. To know more, please refer to How to track the source of your Leads using Lead Source Report?

 

Any Questions?

Did you find this article helpful? Please let us know any feedback you may have in the comments section below. We’d love to hear from you and help you out!

Razorpay Payment Link Generation in LeadSquared

1. Feature Overview

This connector generates Razorpay payment links directly from your LeadSquared account. Your leads can use these links to make payments (e.g., for registrations, purchases, etc.). This payment is posted as an activity against the lead in LeadSquared.

Note:

Razorpay Payment Link generation

 

2. Prerequisites

  • You must be the Administrator of your LeadSquared account.
  • You must have an active Razorpay account.

 

3. How it Works

  1. Install and configure the Razorpay(Payment link) connector
    As part of the connector configuration, two custom activities are automatically created – Razorpay Payment Link Request (sends the payment activity details to your Razorpay account) and Razorpay Payment Link (generates the payment link). When the connector is enabled, a webhook URL is generated. Copy this URL.
  2. Create an automation
    Use any activity trigger, and select the Razorpay Payment Link Request activity as the automation event trigger. Add a Webhook action to this automation, paste the connector’s webhook URL to this automation action, and publish the automation. This automation is used to generate the Razorpay payment link.
  3. Post the activity
    Once the automation is published, post the Razorpay Payment Link Request activity on the lead. The Razorpay Payment Link Request activity is similar to a sales activity, and it can be used when the lead is about to make a payment for the services or products you offer.

Once the Razorpay Payment Link Request activity is posted, based on the automation you’ve set up, the Razorpay Payment Link activity is automatically posted on the lead. This activity contains the payment link URL which the lead can use to make the payment. Share this link with your lead, which they’ll use to complete the payment for the services or products you offer.

Note: To reduce manual intervention, set up additional automations to share the payment link with the lead. For example, when the Razorpay Payment Link activity is posted, send the lead an email or WhatsApp message with the payment link.

 

4. Install the Connector

  1. Navigate to Apps>Apps Marketplace.
  2. Search for Razorpay(Payment link), and click Install.
    • Alternatively, you can find the connector on the left panel, under Payment Gateway.
  3. Once installed, hover your cursor over , and click Configure.

Razorpay Payment Link generation

 

5. Configure the Connector

Once you’ve installed the connector, on the Configure Razorpay (Payment link) pop-up, configure the connector access for the non-Admin users in your account. Only those users for whom access is granted can view and access the connector (under the Apps main menu).

  1. Select if you want to grant Connector Access that’s Based on Role or Advanced (User Level).
    • Based on Role – From the Specify Roles dropdown, select the LeadSquared user roles that can use the connector.
    • Advanced (User Level) – From the Advanced (User Level) dropdown, select a user boolean field. Based on the value entered in the selected boolean field, the user can access the connector (e.g., for the user Sam, if the “Is Employee” boolean user field contains the value “Yes”, then this user can access the connector).
  2. Once you’re done, click Save Details. To continue the configuration, refer to the below sections.
Note: By default, all Admin users will have access to the connector.

Razorpay Payment Link generation

 

6. Admin Configurations

To continue the connector configuration, navigate to Apps>Razorpay (Payment link).

Razorpay Payment Link generation

6.1 Basic Details

Enter the following details –

Razorpay Payment Link generation

Property Description
Key ID Your Razorpay account’s API keys. To know how to obtain them, refer to Razorpay API Keys.
Key Secret
Lead Source Enter the lead source through which the leads were captured (e.g., Razorpay, email campaign, etc.). This detail will be displayed on the Lead Details page, under Lead Source.
Default Country Code If the lead’s mobile number is captured without a country code, then the default country code that’s selected from the dropdown will be added to the lead’s mobile number.
Select Time Zone The time zone of your Razorpay account.
Lead Capture Search By Criteria To avoid creating duplicate leads, you must select one unique lead field (e.g., email Id, mobile number, PAN number, etc.) as the search key.

To know how to mark a LeadSquared lead field as unique, please refer to How to Make a Custom Field Unique.

Lead Capture Secondary Search By Criteria If lead identification and capture through the primary Search By Criteria fails, it will be re-attempted using the secondary Search By Criteria.
Select User to Notify on Failure If there is an error in fetching leads, the selected user will receive a failure message via email. You can select a user from the list of all the users available in your LeadSquared account.

To know more about the type of errors, please refer to Error Notifications.

Enable Notification To ensure notification emails are sent to the selected user when there’s a failed query, enable the Checkbox checkbox.

Once you’re done entering all the details, click Save & Next.

 

6.2 Mapping

Once you’re done with the basic settings, click Entity Options. By default, all the Razorpay fields are mapped to the corresponding LeadSquared lead fields. You’ll have to complete two steps here –

  1. Enable Activity Creation* – Alongside Razorpay Payment Link and Razorpay Payment Link Request, click the Create Activity button.
  2. Edit Mapping – Alongside each action (Activity Entity, Payment Link Creation, and Lead/Contact Entity) click the Edit Mapping button to verify if the field mapping is accurate. Once verified, click Save & Close. This step is mandatory.
    If required, on the Edit Mapping pop-up, you can edit the field mapping –
  • To edit the Razorpay mapping field name, click  , and under Mapping Key, edit the field name.
  • To change the LeadSquared lead field to which the Razorpay field is mapped, click  , and from the Lead Field dropdown, select the new lead field.
  • To mark a unique lead field as the search key, click unique icon.
  • To disable an existing field mapping, alongside the field, disable the slider Zoom.
  • To map an additional field, click the Add Custom button, and add the new mapping field details.
  • To edit the Payment Link Creation API details, click  , and make the required changes.
  • If you want to capture any additional API response as part of the activity that’s posted on the lead, alongside Activity Entity, click Edit Mapping, and add the response on the Default Mapping for Activity pop-up.

Once you’re done, click Save & Next.

Note:

  • *Ensure you complete the Enable Activity Creation steps first, and only then complete the Edit Mapping steps.
  • You must mandatorily verify the mapping for Lead/Contact Entity, Payment Link Creation and Activity Entity, and click Save & Close for each action type, in order to complete the Mapping.
  • Since this connector is capturing the payment details as an activity, the Sync Behaviour is by default set to Do Nothing. It is recommended you don’t change this to any other setting.

Razorpay Payment Link generation

 

6.3 Webhook URL

After you provide basic details and finish field mapping, a custom webhook URL is generated. Copy this webhook URL, and use it to create an automation that will generate the payment links.

Razorpay Payment Link generation

 

7. Create an Automation

Use the Webhook URL from the previous step to create an automation that generates the Razorpay payment links.

  1. Navigate to Workflow>Automation, and click Create Automation, and select any Activity trigger. We’ve selected the New Activity on Lead trigger.
  2. On the Automation starts when an activity is added pop-up –
    • From the Select an activity dropdown, select Razorpay Payment Link Request/Custom activity (the custom activity you might have created for this connector).
    • Disable the checkbox alongside Run only once per lead. This is to ensure that if required, multiple payment links can be generated for the same lead.
    • Once you’re done, click Save.
  3. Click Add Automation, and under Custom, click Webhook.
  4. On the Webhook pop-up, enter the following details –
    • Name – Enter a relevant name for the webhook. We’re calling it “Razorpay Payment Link Generation”.
    • URL – Select the method as https://, and paste the connector’s webhook URL that was generated in the previous step. Before you paste the URL, ensure you remove “https://” from the URL.
    • Content Type – Select application/json.
    • Save Response – You can select either Yes or No.
    • Custom Headers – You can skip this step.
    • Notify on Failure – Select which user you want to notify if the webhook fails.
    • Retry Count – The number of times you want to retry when the webhook fails.
  5. Once you’re done, click Save, and then click Publish.
Note: To know more about the Webhook action, refer to User Automation Actions – Webhook.

Razorpay Payment Link generation

 

8. Post an Activity

Once the webhook is configured in an automation, you can start posting the Razorpay Payment Link Request activity on leads, which will in turn automatically post the Razorpay Payment Link activity. This activity contains the  –

  • Payment link
  • Payment amount (in INR/USD/Euro/SGD)
  • Payment status
  • Payment ID
Note: This section is to help Sales Users generate the payment link for their leads.
  1. Navigate to Leads>Manage Leads, and click on any lead.
  2. On the Lead Details page, click the Activity button. On the Add Notable Activity pop-up, enter the following mandatory details –
    • Activity Type – From the dropdown, select Razorpay Payment Link Request.
    • Activity Date – Select a date and time for the activity.
    • Amount – Enter the value of the transaction (e.g., 75,000).
    • Currency – Only INR, USD, Euro and SGD are supported. Select either of these options.
    • The Description and Reference ID fields are optional.
  3. Once you’re done, click Add. The Razorpay Payment Link Request is posted on the lead.
  4. You’ll see the Razorpay Payment Link activity has been posted on the lead (by the automation you set up). If you don’t see this, please refresh your page. This activity contains the Payment Link, along with the other details mentioned above. You can share this payment link with your leads.
Note: To reduce manual intervention, set up additional automations to share the payment link with the lead. For example, when the Razorpay Payment Link activity is posted, send the lead an email or WhatsApp message with the payment link.

Razorpay Payment Link generation

 

9. View Logs

Here, you can view logs of all the sync jobs that have taken place.

  1. Navigate to Apps>Razorpay (Payment link), and click More Options, and then click View Logs.
  2. You can filter the logs by selecting a date range (Today, Last 7 Days, This Month, and Last Month), by selecting the Job Status (“All”, “Success” and “Failure”), and by selecting the Sync Status (All, Error, and Success).
  3. You can view the sync status of the following events –
    • New Events – List of all the new payment activities posted in your account.
    • Errors – The list of unsuccessful payment activities that have not been captured due to mapping errors (e.g., when a boolean field is mapped to an integer field, etc.).
  4. To view the Sync Response details, under Request ID/Sync Job ID, click the Id.
    • Under the right panel, you can view the response status, the API URL, the request, and the response.
    • The responses that are successful will contain the details of the leads that have been pushed by Razorpay.
    • To view the lead capture response under Sync API Response, Leads Updated and Errors in Leads, click Information.

Note:

  • For a response that contains an error, the reason for the error is listed in the response. Once you fix it, you can click the Retry button to perform the sync again.
  • The current Lead/Activity Sync Behaviour will reflect in the Logs screen. This will help identify the sync that’s used (Capture or Update) for the selected Request/Sync Job Id.

Razorpay Payment Link generation

 

10. How to Disable Partial Payments

Razorpay allows customers to make partial payments. If required, you can do this to disable partial payments for your leads –

Note: By default, the PartialPayment value is set to True, and this automatically enables partial payment when generating the link.
  1. Navigate to Apps>Razorpay(Payment link).
  2. On the Entity Options tab, alongside Payment Link Creation, click Edit Mapping.
  3. On the Edit Mapping for Payment Link Creation pop-up, alongside PartialPayment, click , and set the value to false.
  4. In addition to this, edit the first_min_partial_amount value to 0.
  5. Once you’re done, click Save & Close. If you’ve set the value to “false”, partial payment links will not get generated for your leads.

RazorPay LeadSquared

You can also disable partial payment link generation only for certain purchases. To do this –

  1. Navigate to My Profile>Settings>Leads>Custom Activities, and add search for the Razorpay Payment Link Request activity.
  2. Edit this activity, and add a Dropdown field containing the options “true” and “false”. Give this field a relevant name (like “Partial Payment Link”). To know how to add fields to a custom activity, refer to How to Add Custom Activity Types.
  3. On the Edit Mapping for Payment Link Creation pop-up, alongside PartialPayment, enter the schema name as the value. This ensures the partial payment links will not be generated when “false” is selected.
  4. Once you’re done, click Save & Close.

RazorPay LeadSquared

 

Any Questions?

Did you find this article helpful? Please let us know any feedback you may have in the comments section below. We’d love to hear from you and help you out!

Field Sales Territories for Sales Users

1. Feature Overview

As a Sales User, you can view and work within the territories assigned to you (by your manager/administrator) using the LeadSquared mobile application. Leads are automatically assigned based on proximity to your location. This helps in reducing time spent on traveling and improves your efficiency.

  • Find leads near you and within your assigned territories.
  • Add new leads on the go within/outside your territory.
  • Track your lead’s location.
  • View directions to your leads along with the traffic conditions.

Note:

  • This article is to help sales users navigate the Field Sales Territories feature. For more information on how Administrators and sales managers can use this feature, see Field Sales Territories for Admins and Sales Managers.
  • If you’ve enabled both Near Me and Territories in your account, you can access both. A boundary will be displayed around the territories in Near Me.

 

2. Prerequisites

  • You must be an Administrator, Sales Manager, or a Sales User.
  • You must have territories created by the Administrator.
  • You must run the following versions, or later –

 

3. How it Works

Open the LeadSquared mobile app and tap Near Me. You will be able to view your location, your assigned territories and all leads around you at a particular radius. Adjust the search radius to filter the leads displayed. You can call or view directions to your leads on this page. You can also view the traffic condition along the route suggested to you.

 

4. Find Leads in Your Territory

Open the latest version of the LeadSquared mobile app. On the Dashboard, tap Near Me. A red pin marks your location and all the leads present within a particular radius around you are displayed. Even if your location is outside the territories assigned to you, the leads assigned will still be displayed. You can also view the territories assigned to you and the leads within these territories on this screen.

  • To increase the radius of your search, tap the dropdown on the bottom of the screen, next to Leads within. Select the required radius. You can also pinch to zoom in and increase your radius. While doing so, you can find leads around you within any radius.
  • To view all the leads present in a particular radius around you, tap the bar on the bottom of the screen that displays your location. Tap on any one of the leads to view the lead details. You can also call or find the directions to the lead here.
  • To filter your leads, tap LeadSquared - Filter leads icon.
    • Once you apply filters, you can reset/change them by tapping on Change Filter Field.
  • To search for a particular lead, tap LeadSquared - Search leads icon
  • To find leads in other locations, move the map to the desired location and tap Find leads near me.
  • Once you can view the lead’s details, to add a task or activity, tap Three dots menu. Select Add Task or Add Activity.
  • To add new leads directly from this page, tap LeadSquared - Add new lead icon.
  • To change your location, on the bottom of the screen, tap Three dots menu. Tap Change Location.
  • To enable/disable the cluster view of leads –
    1. Tap Three dots menu.
    2. Tap Settings.
    3. Slide the Cluster View switch.
  • To change the map view (default, satellite or terrain) or to view traffic on the map, tap LeadSquared - Change map icon.

 Note:

  • The colours of the icons and territories customised by Admins on the web will not be displayed on the mobile app.
  • You can also create leads outside your territories while using the mobile app.
  • If there are parent-child territories (or sub-territories) created, only the parent territory will be displayed on the mobile app. Admins and Sales Managers can view the sub-territories on the web application.

LeadSquared - Territories mobile app

 

Any Questions?

We’d love to answer your questions or hear your own unique use cases. Feel free to share your experiences in the comments section below.