There’s steps you can take to prevent your emails from landing up in your recipient’s Spam folders. We’ve listed some of the best practices you should start following immediately.
Follow these best practices while creating LeadSquared email campaigns to ensure better email delivery and prevent spam filters.
- Include a text version of your email
Including a text version of your email in HTML emails is the easiest way to avoid emails ending up in the spam folder. You are greatly reducing the chances of your email being filtered as SPAM.
Also, Microsoft Outlook includes an auto-preview feature that displays the first 3 lines of your email. This gives your recipients a chance to preview your email before deciding to open it. By default, the auto-preview will display the first few lines of your text email.
Always try and provide a relevant summary of the contents of your email in the first few sentences in the text version of the email.
- Maintain a good text to image ratio
Usually spam filters cannot identify images, and so if you include more images, it is likely to end up in the Spam folder.
- Avoid spam trigger words and phishing phrases
Some phrases like “Once in a lifetime opportunity“, “Click here“, “Make billions“ and so on would easily catch the attention of spam filters. Also avoid too many exclamation marks and using all caps.
- Keep the subject of the email relevant
The subject line is the easiest way to get your email filtered as spam. Keep it short and simple.
- Avoid large attachments and certain attachment types
Avoid executable attachments such as .exe, .zip, .swf, etc. As a general rule, you shouldn’t send attachments to people on your list that aren’t expecting them. You can instead include a link in the email to download the file/attachment.
- Code your HTML email properly
If your HTML Email code is bad, you appear as a spammer. Broken images, missing tags, and non web-safe colors are some of the things spam filters look for.
- Make sure your emails are authenticated
Some spam filters will check to make sure that an email claiming to be originating from a domain name actually did originate from that domain name. This is called authentication and it is slowly becoming more and more common. Emails that are not “authenticated” are either classified as “junk” or flagged as “suspicious.”
- Ensure your DKIM and SPF are setup properly
The DKIM record allows LeadSquared to digitally sign your emails for your domain. Without this record, LeadSquared’s email provider still adds this to your emails, but it’s signed for the sending party’s sending server instead of your domain. For more information on this, see Email Link Domain and DKIM/SPF Settings for LeadSquared.
When you add the SPF record to your domain, that allows receiving email servers like Hotmail, Gmail, Yahoo, and others, to verify the identity of your emails for the SenderID authentication. If somebody else such as LeadSquared is sending Emails on your behalf, then that SPF record explicitly gives permission to LeadSquared to send email on your behalf.
- Be compliant with the CAN-SPAM Act
The CAN-SPAM Act, a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have you stop emailing them, and spells out tough penalties for violations. Here are a few points to help you stay compliant –
- Don’t use false or misleading header information.
- Don’t use deceptive subject lines.
- Identify the message as an ad.
- Tell recipients where you’re located.
- Tell recipients how to opt-out of receiving future email from you.
- Honour opt-out requests promptly.
- Monitor what others are doing on your behalf.
For more detailed requirements, see CAN-SPAM Act.
If you’ve encountered issues and discovered some new tips and tricks, we’d love for you to share them in the comments section below.