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Mcube Connector

You can integrate your Mcube cloud telephony account with LeadSquared using the Mcube Connector. Once installed and configured, you’ll be able to –

  • Create new leads through incoming phone calls.
  • Track incoming and outgoing calls as activities against leads.
  • Access call recordings for all phone calls.
  • Automatically view a lead’s details through the agent pop-up during incoming calls.

 

Prerequisites

  • You must be an administrator user of your Leadsquared account.
  • Your account plan must support telephony integration.
  • You must have an active account with Mcube cloud telephony services.

 

Installation

  1. On the main menu, navigate to Apps>Apps Marketplace and search for the “Mcube Connector”.
  2. Click Install.
  3. Once installed, hover your cursor over the settings settings wheel, then click Configure.

Mcube connector installation

 

Configuration

The configuration pop-up requires you to fill each tab on the left pane.

  • Virtual Numbers – These are the virtual numbers you use for incoming and outgoing phone calls.
  • Agent Popup – When you receive an incoming call, a pop-up will appear where you can save the lead’s information.
  • Call Log – This configuration ensures that call logs for all records are posted from Mcube to LeadSquared.
  • Click 2 Call – Allows you to initiate phone calls to leads directly from LeadSquared.

Note: The other tabs displayed on the left pane are not supported.

 

Virtual Numbers

Add virtual numbers, enter a tag name and click the save icon. When you’ve added the numbers you want, click Add.

virtual numbers mcube connector

 

Agent Popup

Next, navigate to the agent pop-up tab. Copy the Screen Popup URL.

agent pop up Mcube

You must set up an action to be performed on the call URL in the Mcube panel. Login to your Mcube account and navigate to Mcube Track>Groups>List Groups

mcube configs

Click on the edit option of the respective virtual DID & paste the screen popup URL as ‘Action Perform on Call’ URL as shown below.

Mcube panel integration

Mcube connector settings

After saving these changes, return to your LeadSquared account and click Enable.

enable agent pop-up for Mcube

For the agent pop-up to work properly, it must also be enabled at the user level. Navigate to your LeadSquared user profile and select the Show Phone Call Popup checkbox.

Enable Phone call pop-up

 

Call Log

Now navigate to the Call Log tab and copy the webhook URL. You’ll need to add this webhook as the hang-up URL in your Mcube panel. It will be used to post the call record details to your LeadSquared account.

call log url mcube

Paste the webhook URL in the On Hangup field –

hang up URL mcube

 

Click 2 Call

Navigate to the Click 2 Call tab. Here, you have to enter the API key associated with your Mcube account. This integrates your Mcube outbound call services with LeadSquared. Once configured, you’ll be able to make outbound calls directly from your LeadSquared account.

click 2 call for Mcube

You’ll find your API key in your Mcube account under Edit Profile.

Mcube API key

Once you’ve pasted the API key, be sure to first click Save, then Enable.

mcube click 2 call

 

Activity History

Once integrated, you can view the inbound and outbound phone call activities on the lead details page –

lead details phone call activities

 

Any Questions?

Feel free to leave us a comment below if you have any questions.