If the Agent Panel isn’t showing up in your account, check the following –
1. Verify if the agent panel is enabled on the connector configuration page.
This will vary depending on the telephony provider (CallTrackingMetrics, Ozonetel, RingCentral, Super Receptionist, etc.) configured in your account. Ensure that the Agent Pop-up API is correctly configured and the pop-up is enabled. The following example is for the Ozonetel telephony connector.
2. Check in the user’s profile that the “Is Softphone Enabled” setting is enabled. After enabling it, log out and log back into your account.
Navigate to My Profile>Manage Users and edit the user’s profile. On the Edit User pop-up, navigate to the Other Details tab and click Edit. Enable the Is SoftPhone Enabled setting.
If you’re still facing issues, contact your account manager or write to us at firstname.lastname@example.org.