Product Updates

Dec 06, 2024

Service CRM Updates.2024.12

We’re excited to announce significant improvements to Service CRM. These updates are designed to enhance your experience and streamline your workflow. Email Channel Email Threaded View – View and manage all customer email threads in one place. Lead Merge Flow for Call Channel Tickets – Automatically merge tickets with primary email to eliminate duplicates. Email […]

Dec 06, 2024

Sep 19, 2024

Service CRM Updates.2024.9

Introducing Lexi AI We’re excited to introduce Lexi AI, which uses an advanced LLM model to generate templated responses to customer queries. With a single click, the system provides smart, data-driven replies, streamlining engagement and improving efficiency. Introducing Froala Tables in the Email Editor We’re excited to launch the Froala Table feature in our email […]

Sep 19, 2024

Aug 18, 2024

Service CRM Updates.2024.8

We’ve rolled out new enhancements to improve efficiency, streamline workflows, and enhance communication. From bulk actions and smarter ticket management to seamless integrations and automated processes, these updates are designed to optimize your experience. Check out what’s new! AI Reply on Emails We’re introducing AI-Powered Smart Responses to help you communicate more efficiently. This update […]

Aug 18, 2024

Jul 23, 2024

A New and Improved Ticket Details Experience

We’re rolling out a major upgrade to the Tickets screen, built to streamline navigation, reduce load times, and help your team work faster. What’s New? A Refreshed Layout Left Panel: A new navigation bar lets you switch between tickets within the same view without opening new tabs or screens. Center Stage: The conversation stays front […]

Jul 23, 2024