Journey Templates Management You no longer need to log in to the web app to create Journeys Templates! Save time and effort by creating these templates directly from…
Oshin Anand
Journeys Templates Management on Mobile You no longer need to log in to the web app to create Journeys Templates! Save time and effort by creating these templates…
Oshin Anand
Multiple Billing User Support for all Accounts Administrators can now assign multiple users as billing users, granting them access to the Manage Subscription page. This enhancement allows more…
Oshin Anand
We’re rolling out powerful updates to elevate service performance and control. From agent-level CSAT insights, multi-level SLA reminders and smarter workflows, to enhanced field permissions and improved chat…
Sri Sudhan
We’ve introduced four new Lead Action Templates in Universal Data Sync (UDS) to simplify lead management operations. These templates eliminate the need for manual API setup and allow…
Zaid Assadi
Configurable Opportunity Sorting Fields Currently, all opportunity fields are available for sorting on both web and mobile platforms. However, users prefer to have only selected fields available in…
Oshin Anand
1. My Teams 1.1 Map View for User Location Tracking The Map View in My Teams lets you monitor your field team’s real-time or last known locations on…
Oshin Anand
1. My Teams 1.1 Map View for User Location Tracking The Map View in My Teams lets you monitor your field team’s real-time or last known locations on…
Oshin Anand
Chat Conversation Logs View detailed logs of all Service CRM chat conversations on your account, including chat handover time, agent details, assignment status, and more. To know more,…
Sri Sudhan
Opportunity Term Renaming in Forms Opportunity-related terms in forms have been updated to match the revised nomenclature used across the platform, ensuring consistency in how opportunities are referenced.…
Zaid Assadi
My Team – Your Entire Field Team at a Glance Introducing My Team – a feature for Sales Group Managers and Reporting Managers to get real-time visibility and…
Oshin Anand
My Team – Your Entire Field Team at a Glance Introducing My Team – a feature for Sales Group Managers and Reporting Managers to get real-time visibility and…
Oshin Anand
We’re rolling out major improvements to streamline ticket management. With enhanced dedupe rules, automated notifications, upgrades to reports and user experience, and more, these updates are designed to…
Sri Sudhan
Gen AI for Email Campaigns You can now generate subject lines and email content for both one-to-one emails and emails to lists using LeadSquared’s GenAI Feature. This enhancement…
Zaid Assadi
Revamped Domain Mapping To simplify domain configuration before publishing a portal, we have enhanced the setup process. Users can now host portals in either a custom domain or…
Zaid Assadi
Agent WhatsApp Number Field A new system user field, “Agent WhatsApp Number”, has been introduced, similar to the Agent Phone Number field. One or more WhatsApp numbers can…
Oshin Anand
Auto-Approval Feature for Pending Plans in Journeys The new Auto-Approval feature in Journeys streamlines your workflow and eliminates unnecessary delays in plan execution. If the admin enables this…
Oshin Anand
Auto-Approval Feature for Pending Plans in Journeys The new Auto-Approval feature in Journeys streamlines your workflow and eliminates unnecessary delays in plan execution. If the admin enables this…
Oshin Anand
Experience a smarter, faster, and more efficient Service CRM! This update brings powerful enhancements across email, ticketing, automation, chat, and reporting, helping your teams resolve tickets quicker, streamline workflows,…
Vir Singh
Set SIERA Dashboard as Your Mobile App Landing Page You can now access the full SIERA dashboard directly from the homepage by setting it as the mobile app’s…
Oshin Anand
Set SIERA Dashboard as Your Mobile App Landing Page You can now access the full SIERA dashboard directly from the homepage by setting it as the mobile app’s…
Oshin Anand
Introducing GenAI Capabilities in Emails You can now leverage GenAI capabilities to enhance your emails. With LeadSquared’s GenAI feature, you can generate email content and subject lines directly…
Zaid Assadi
Casa Homepage on Web (Soft Launch) The Casa homepage, previously available only on the mobile application, is now extended to the web platform for NextGen users. This allows…
Oshin Anand
Lapp Usage Dashboard The Lapp Usage Dashboard is now live. The Dashboard provides a centralized view of all Lapp performance data, eliminating the need to check each integration…
Zaid Assadi
