RingCentral Texting Connector

1. Feature Overview

The RingCentral texting connector lets you send texts to leads directly from your LeadSquared account. In addition, you’ll be able to –

• Set up automated SMS campaigns with notifications and reminders.
• Track incoming and outgoing SMS logs as activities.
• Eliminate the need to switch between multiple applications, and manage your SMS activities in one place.

For RingCentral call integration, see RingCentral Telephony Connector.

2. Prerequisites

• You must be an administrator user of your Leadsquared account.
• Your account plan must support SMS integration.
• You must have an active account with RingCentral.

3. Installation

1. On the main menu, navigate to Apps>Apps Marketplace and search for “RingCentral Texting”.*
2. Click Install.
3. Once installed, hover your cursor over the settings  wheel, then click Configure.

* You can also find it under the SMS category on the left pane.

4. Configuration

First, complete the Set Up step by clicking Sign In with RingCentral.

Enter your RingCentral account credentials.

Click Authorize to give LeadSquared access to the necessary permissions.

You’ll see the icon once you’ve successfully connected to your RingCentral account. Click Next.

Fill in the required fields (see table below), then click Save.

5. Configure SMS Templates

Once the app is installed, you can configure SMS templates –

1. From the main menu, navigate to Apps>RC-SMS Templates.
2. Click Create Template.
3. Enter the template details, then click Save.

6. Send SMS

You can now send SMS to your leads from multiple areas within the application. When you initiate the send text action, you’ll see the following pop-up –

Field	Description
Sending Message to	You can send messages to multiple numbers saved under the lead.
From	You can send the message from the main virtual number configured in the connector, or from other numbers saved under the agent. To add more numbers to an agent, navigate to My Profile>Settings>Users and Permissions and edit the user’s mobile number details. Note: If you want to send the message from any agent number other than the main number, you’ll be prompted to sign-in to the RingCentral account associated with that number. This is a one-time activity.
Message Body	You can type your own custom message in the body and make of templates (reference 4) and mail merge fields (reference 5).
Templates	See section 5 above to configure SMS templates.
Parameter	Let’s you select lead and user parameters.
Mail Merge	Let’s you select lead and user mail merge parameters.
Attachments	You can send MMS messages with attachments. Note: File names should not contain any special characters. Only period (.), dash (-), and underscore (_) are allowed. Supported filetypes include – image/jpeg, image/png, image/jpg, image/gif, text/vcard, text/directory, text/x-vcard. Max file size is 4 MB.

6.1 One to One SMS from Manage Leads Page

On the Manage Leads page (from the main menu, navigate to Leads>Manage Leads) –

1. Under Actions, click the settingsicon.
2. Hover your cursor over Messaging, then click Send Text.

6.2 One to One SMS from the Lead Details Page

On the Lead Details page –

1. Hover your cursor over Lead Actions.
2. Under Messaging, click Send Text.

6.3 SMS via Automation

You can also send SMS to leads through automation.

1. Navigate to Workflow>Automation.
2. Create a new automation or edit an existing one.
3. After selecting the type of automation and the trigger, click the add icon, click Messaging, then click Send Text.

For more information, see How to Send SMS through Automation.

6.4 Bulk SMS from Manage Leads Page

1. Navigate to Leads>Manage Leads.
2. Select the  checkboxes alongside the leads you want to send the SMS to.
3. Hover your cursor over the Actions button, then hover it over Messaging, and click Send Bulk Text.

6.5 Manage Lists

You can send bulk SMS to your lead lists from the Manage Lists page.

1. Navigate to Leads>Manage Lists.
2. Alongside the list you want to send the SMS to, hover your cursor over .
3. From the options available, hover your cursor over Messaging, and click Send Bulk Text.

7. SMS Activities

You can track your sent and received SMS from the Lead Details or Manage Activities pages. We automatically post either SMS Sent or SMS Received activities in real-time.

7.1 Lead Details

You can also click on the SMS Sent link to view more details.

7.2 Manage Activities

You can also view the list of leads with SMS activities. Be sure to select either SMS Sent or SMS Received activities from the Activity Type drop.

You can use the Advanced Search feature to filter SMS based on different fields, such as campaigns, date-time fields, etc.

8. Delivery Reports

Delivery statistics are available for both one-to-one and bulk SMS campaigns.

1. On the main menu, navigate to Apps>RC SMS Reports.
2. Use the tab options to view data on single or bulk SMS campaigns.

9. Troubleshooting

We’ve listed down a few errors you might come across when using this connector –

1. Unable to Complete Authentication

• In your RingCentral account, ensure the user that’s performing the authentication is a Super Admin User.
• In your RingCentral account, ensure at least one phone number is assigned to the Super Admin User that’s performing the authentication.

2. Unable to Send/Receive Messages using the Agent’s Number

• In your RingCentral account, navigate to Settings>My Profile>Agent Phone Number, and add the agent’s correct phone number.

• In your LeadSquared account, from the Send Text pop-up, each agent’s number must be authenticated at least once before they send or receive a text message for the first time.

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