LeadSquared Call and SMS Tracker App

Prerequisite

Only install this app once you have updated the main LeadSquared Mobile App to the latest version.

You can check the version number by navigating to the main menu of the app and selecting Setting icon –

LeadSquared app version

 

Call and SMS Tracker

To start tracking call and SMS activities on your LeadSquared mobile app, download our Call and SMS tracker app –

 

Download the latest version now

 

Google updated it’s Google Play Developer policy, changing how permissions related to Call Logs and SMS are handled.

Now, only apps which use Call and SMS permissions as part of their core functionality are allowed to request for them. This means that only apps selected as the user’s default app for making calls or sending text messages are permitted to access Call and SMS Logs (see Use of SMS or Call Log permission groups). As a result, many popular apps have either removed features and functionality that are dependent on these permissions or de-listed themselves from the Google Play Store.

LeadSquared has removed Call and SMS permissions from the Android app available on the Google Play Store. To use Call and SMS related features (Call recording and Lead Id pop-up, automated call and SMS tracking), you will now have to download the LeadSquared Call and SMS Tracker app.

Note:

 

Download the latest version now

 

Once you click the download app button above, you may be prompted with a request to ‘Install Apps from Unknown Sources’. This is required to allow your default browser to download apps from the web.

You can also enable this permission from your device settings –

  1. On your device, navigate to Settings.
  2. Search for Unknown Sources. Then enable Allow installation of apps from unknown sources.

Depending on your device the setting may look like this –

apps from unknown sources chrome permissions for apps

Or like this –

LeadSquared - Install unknown apps

Once you install the app, first login to your LeadSquared account –

call and SMS app permissions

Be sure to accept all permissions so –

  • All Call and SMS activities are automatically captured.
  • Call Recordings with your business prospects are captured.
  • All lead calls that were recorded can be stored in your device.

Note: As long as these permissions are enabled Call and SMS tracking functionality –

  • Will continue to work even if the Call and SMS tracker app is not running in the background.
  • Will work even if you are offline.
  • Can be disabled only from the settings of your device.

 

Any Questions?

Did you find this article helpful? Please let us know any feedback you may have in the comments section below. We’d love to hear from you and help you out!

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faisal
faisal
5 months ago

can we upload call record to LSQ

Sri Sudhan
Admin
Reply to  faisal
4 months ago

Hi, Faisal. If you’re asking about uploading an existing call recording file to LeadSquared, then yes, it can be done by attaching the file as an Activity Attachment.

But if you’re asking if you can upload the call record logs to LeadSquared, then no, this cannot be done. Hope this helps.

Vrindha
Vrindha
7 months ago

Can we also record calls?

Sri Sudhan
Admin
Reply to  Vrindha
7 months ago

Hi, Vrindha. Yes, you can record calls, provided on the Permissions page, under Call and SMS, the Record Calls permission is enabled.

Lalit
Lalit
Reply to  Sri Sudhan
1 month ago

Hi Sri,

I have tried the call recording, but is not being available in the activity history. The play icon comes but there is no sound in the recording its all blank, also I was told that this feature use to work few years back but doesn’t work anymore. Could you please share me few models of mobile phones it would still work.

Sri Sudhan
Admin
Reply to  Lalit
1 month ago

Hi, Lalit. This is most likely an issue caused by the device you’re using. We don’t have a list of recommended devices. We’d suggest you try the feature on a different phone, and check if it works there. As an alternative, we’d recommend you use the Cloud Calling feature to record calls.

Isaac
Isaac
9 months ago

I cannot install LSQ after following all the instructions. Please help

Sri Sudhan
Admin
Reply to  Isaac
9 months ago

Hi, Isaac. That shouldn’t be happening. Can you please elaborate on the issue you’re facing, and send it as a mail to support@leadsquared.com.

Jay
Jay
10 months ago

Can You Share Likn for iOS version for same

Sri Sudhan
Admin
Reply to  Jay
9 months ago

Hi, Jay. Thank you for reaching out to us. Sorry, we currently don’t support the iOS version of this app. If this changes in the future, we’ll let you know.

premjit
premjit
Reply to  Sri Sudhan
7 months ago

did we get any ios version now ?

Sri Sudhan
Admin
Reply to  premjit
7 months ago

Hi, Premjit. No, we still haven’t launched an iOS version. This is because of certain restrictions imposed by Apple. If this changes in the future, we’ll work on building an iOS version.