Feature Overview By default, UDS logs could only be searched using a Request ID, making it challenging to trace business-critical records such as Loan ID, Customer ID, or…
Zaid Assadi
Support for 4 New Languages Enjoy a more personalized experience on the LeadSquared Mobile App with the new language options. The app now supports Kannada, Telugu, French, and…
Oshin Anand
Support for 4 New Languages Enjoy a more personalized experience on the LeadSquared Mobile App with the new language options. The app now supports Kannada, Telugu, French, and…
Oshin Anand
Mail Merge Support for Call Session ID in NextGen Forms Accurately link form submissions to specific calls for better QA, compliance, and tracking, while improving visibility and data…
Zaid Assadi
Duplicate Detection Enhancements We’ve released the following Ticket Duplicate Detection enhancements – Include Support Email in Duplicate Identification – Now, you have the option to flag tickets as…
Sri Sudhan
1. Lead 360 – All Lead Insights in One Place With Lead 360, quickly access and navigate between lead details and related records within one page, in minimal…
Oshin Anand
1. Lead 360 – All Lead Insights in One Place With Lead 360, quickly access and navigate between lead details and related records within one page, in minimal…
Oshin Anand
Object Type–Based Filtering in Forms Form configurations involving Object Types are now smoother and more user-friendly. The Form Designer has been enhanced to ensure that only Activity and…
Oshin Anand
Mobile Editor for Portals & Landing Pages Pro We’ve introduced a Mobile Editor in the Portals and Landing Pages Pro Designer. With this update, you can now switch…
Zaid Assadi
Introducing powerful enhancements to ticket management, search, chat, and feedback collection. From tags and email translation to improved search filters and flexible survey options, these updates are designed…
Sri Sudhan
We’ve introduced the UDS Dashboard, a centralized view to monitor the performance of your Universal Data Sync (UDS) integrations. Instead of checking individual flow logs, you can see…
Zaid Assadi
Introduced V2 API to Fetch Opportunity by Lead Unique Fields What’s the benefit? This enhancement simplifies API calls, improves performance, and makes it easier to retrieve opportunities using…
Zaid Assadi
We’ve rolled out a series of updates to enhance visibility, control, and collaboration across your support workflows. From improved chat insights to smarter process tracking, here’s everything new.…
Sri Sudhan
Lead/Opportunity Check-In with Location Tracking With Lead/Opportunity-level Check-In Location Tracking, managers can now – Gain full visibility into their field team’s movement during customer visits. Monitor not just…
Oshin Anand
Lead/Opportunity Check-In with Location Tracking With Lead/Opportunity-level Check-In Location Tracking, managers can now – Gain full visibility into their field team’s movement during customer visits. Monitor not just…
Oshin Anand
Journey Templates Management You no longer need to log in to the web app to create Journeys Templates! Save time and effort by creating these templates directly from…
Oshin Anand
Journeys Templates Management on Mobile You no longer need to log in to the web app to create Journeys Templates! Save time and effort by creating these templates…
Oshin Anand
Multiple Billing User Support for all Accounts Administrators can now assign multiple users as billing users, granting them access to the Manage Subscription page. This enhancement allows more…
Oshin Anand
We’re rolling out powerful updates to elevate service performance and control. From agent-level CSAT insights, multi-level SLA reminders and smarter workflows, to enhanced field permissions and improved chat…
Sri Sudhan
We’ve introduced four new Lead Action Templates in Universal Data Sync (UDS) to simplify lead management operations. These templates eliminate the need for manual API setup and allow…
Zaid Assadi
Configurable Opportunity Sorting Fields Currently, all opportunity fields are available for sorting on both web and mobile platforms. However, users prefer to have only selected fields available in…
Oshin Anand
1. My Teams 1.1 Map View for User Location Tracking The Map View in My Teams lets you monitor your field team’s real-time or last known locations on…
Oshin Anand
1. My Teams 1.1 Map View for User Location Tracking The Map View in My Teams lets you monitor your field team’s real-time or last known locations on…
Oshin Anand
Chat Conversation Logs View detailed logs of all Service CRM chat conversations on your account, including chat handover time, agent details, assignment status, and more. To know more,…
Sri Sudhan
