AI Loan Proposal

1. Feature Overview

When evaluating a customer’s loan application, the credit manager must manually write executive and applicant summaries. This is tedious, and the credit manager must look up data related to the customer’s application across various regulatory sites.

To address this, we’ve introduced the AI Loan Proposal feature, which automates the generation of Executive and Applicant summaries with no manual effort. Once Admins configure this feature, it fetches customer demographic data from the credit bureau, including their CIBIL score and existing loan details. These are then posted as summaries on the Opportunity Details page. This reduces manual errors, improves user efficiency, and ensures faster loan disbursal.

2. Prerequisites

• Only Admin users can configure this feature.
• The LOS Workflow app must be enabled on your account.

3. How it Works

After fetching the loan applicant’s data from various regulatory sites, we use AI to summarise it and post it as a custom activity on the Opportunity Details page.

1. First, create a LOS Workflow with a custom stage that will be displayed on the Opportunity Details page.
2. Configure this stage by adding AI Loan Proposal as the workflow process, and then create a custom activity.
3. Select the data source from which you want to fetch the data.
4. Then, review the custom AI prompt generated. This prompt summarises the fetched data, and you can update it if required.
5. Publish the workflow.
6. Your users can now navigate to the Opportunity Details page, and summarise the loan application.

4. Add Stage Tab

1. On your LeadSquared account, navigate to Apps>LOS Workflow.
2. On the Workflow screen, you can create a new workflow or edit an existing one. We’re editing an existing workflow.
3. On the Workflow Details screen, after the necessary details are entered, click Save & Next.
4. On the Configure Stage screen, add a new stage using the Add Stage Tab button. This tab appears on your Opportunity Details page.
5. Enter the display name for the tab, and click Save.

5. Configure Stage

On the Configure Stage screen, create a sub-stage and add a process.

5.1 Basic Details

First, enter and configure the basic details required to create the new activity type.

1. Click the Sub-stage button, and add a display name for it.
2. Once you’re done, click Save.
3. On the Create Process screen, configure the Basic Details listed below.
4. Select Process to Map – Select AI Loan Proposal. This is the process your workflows follow to summarise the loan.
5. Display Name – Enter a display name for the activity.
6. Create Activity Type – Click the Create Activity Type button. This automatically creates the activity type in your account. This activity contains the summary data and it’s posted on the Opportunity Details page.

5.2 Prompt Configuration

Select the data source from where the summary data is fetched, and configure the AI prompt used to fetch it.

1. From the list of Data Sources available by default in your account, select a relevant source. We select “AI Loan Proposal – Demo” since it fetches all demographic customer data.
2. Review the system-generated prompts for AI Executive Summary (which generates the executive summary) and AI Applicant Summary (which generates the applicant summary). You can modify both prompts if required.
3. Under Test Prompt, select the Opportunity Type you want to tag to this workflow, and click Run Test.
   • This fetches dummy data based on the prompt and the opportunity type you’ve selected.
4. Once you’ve reviewed the test summary, click Save.

5.3 Stage Submission Action

This section is optional.

1. Enable the slider to configure the actions that occur when a lead submits this stage of the loan application.
2. Click the pencil icon, and on the Submission Action pop-up, enter the following details –
   • Submit Button Label – The display name for the submission button on the loan application form.
   • Button onClick Event – The action performed when the button is clicked.
   • Map Dynamic Form – Select the LeadSquared form where you want to capture this data.
3. Once you’re done, click Save.

6. Publish the Workflow

Once it’s fully configured, click Save as Draft, and Publish the stage.

7. View the Summary

To view the summaries –

1. Navigate to Lead Management>Opportunities>Opportunity Details.
2. Open the Stage tab you created, and click Submit Recommendation.
3. Alongside the summary you want, click Generate Summary. Here, you can view the executive and applicant summaries for your opportunities.
   • You can also edit these summaries if required.
4. Once both the summaries are generated, click Save & Close. The summary is now posted as the activity configured.

Any Questions?

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