Email Settings – Feature Guide

1. Feature Overview

LeadSquared’s Email Settings feature allows you to –

• Manage subscriptions to your email campaigns
• Set restrictions on which users can send emails
• Set restrictions on recipients by blocking email addresses or domains

2. Manage Email Subscription Preferences

To enable your leads to configure their subscription and manage subscription preferences, see Email Settings – Manage Email Subscription Preferences (Email Categories).

3. CC Prospects

To CC email addresses of contacts that aren’t leads in your system, see Email Settings – Recipients.

4. Block Email Addresses

To block specific email addresses from receiving your emails and view a list of these, see Email Settings – Blocked Email Address List.

5. Block Email Domains

To block certain domains from receiving your emails, see Email Settings – Blocked Email Address Domains.

6. Restrict Email Senders

To restrict your users from sending emails to leads, see Email Settings – Restrict Email Senders.

7. From Address Restrictions

To restrict a user role from sending emails on behalf of the lead owner or any other user, see Email Settings – From Address Restrictions.

FAQs

Why are emails not being sent even after DKIM and SPF settings are configured?
This could be happening for a number of reasons –

• Ensure the sender domain is whitelisted – contact us at support@leadsquared.com.
• You email credits may have run out. Contact the billing user in your account and ask them to replenish your email credits.
• Check if someone in your team removed or updated DKIM/SPF settings after they were added.

Why are email open activities not being tracked?
The CNAME mapping for the email link domain may not be configured correctly, see Domain Settings for Email Links. If you need more help, contact us at support@leadsquared.com.

Any Questions?

We’d love to answer your questions or hear your own unique use cases. Feel free to share your experiences in the comments section below.