View and Manage Phone Numbers in Invorto Voice Bot

Zaid Assadi

Updated 21 Sep 2026 | 05:52 PM

1. Feature Overview

The Phone Numbers module on the Invorto Voice Bot is where you register the DID numbers your organization uses, set how each one routes calls, and copy the identifier you need when you call Invorto from another system.

How you set a number up depends on its direction.

2. Prerequisites

• An active Invorto Voice Bot account with admin rights.
• A DID number you have already bought from your telephony provider, along with the SIP details that provider gave you.
• For inbound routing, you need a published bot.

3. Open the Phone Numbers Module

In the left navigation, click Phone Numbers. The card header shows how many numbers are available to your organization. Use the Search box at the top right of the card to find a number in a long list.

3.1 Phone Numbers Table

3.2 Row Actions

Click the row actions menu in the Actions column to open the available actions.

4. Add a Phone Number and Assign a Direction

Adding a number registers a DID you have already bought from your telephony provider. This panel does not buy a number for you. It tells Invorto how to route calls on a number you already own.

Click + Add Number in the top right an follow the tables below, these fields appear in whichever direction you choose (fields marked * are required) –

4.1 Fields for an Outbound Number

4.2 Fields for an Inbound Number

4.3 Restrict Inbound Access with Allowed IP Addresses

Allowed IP Addresses controls which sources can send calls to an inbound number. Each entry is an IP address with a network mask, and you can add more than one. If you add no addresses, Invorto accepts calls to this number from any source.

5. Configure Inbound Overflow Handling

An inbound call can arrive when the assigned bot has no free channel. Overflow handling decides what the caller hears instead of an unanswered line.

1. Find the inbound number’s row.
2. Click the row actions menu in the Actions
3. Click Manage Overflow.
4. Select an option under When no bot is available –
   1. 1. Hold the Voicemail – The caller is placed on hold. If no bot becomes free within the wait time, Invorto sends the caller to voicemail.
         • Maximum Wait Time – How long callers stay on hold before Invorto redirects them to voicemail.
         • Hold Experience – What the caller hears while on hold.
           • Default Hold Music – Plays the built-in hold music. Click the play control below the field to hear it before you save.
           • Voice Announcement – Reads out a message you type. Set a Repeat Interval to control how often the message repeats.
           • Custom Audio – Plays an audio file you supply.
         • Maximum Recording Duration – How long a voicemail recording can run.
      2. Disconnect Call – The call ends. Enter a message that’s played.
5. Click Save.

6. Select an Outbound Number for a Campaign

Outbound numbers are chosen on the campaign, not on this page. Refer to this article for more information: <link>

7. View a Number’s Configuration

The details panel is the quickest way to check how a number is set up without risking a change.

1. Find the number’s row.
2. Click the row actions menu in the Actions
3. Click View details.
4. Click Close when you are done.

Chips below the number summarize it at a glance: how the number connects, its direction, whether it has been verified, and whether it is active.

7.1 Overview

The Overview section appears for every number.

7.2 Connectivity and the Section Beneath It

Connectivity tells you how calls reach Invorto, and it decides which section the panel shows next.

The Carrier section holds one field, Number type, which tells you whether the number is shared or held for your organization alone.

7.3 SIP Trunk

This section holds the routing and security details for the trunk.

7.4 Diagnostics

Diagnostics holds the identifiers Invorto uses to route calls on this number. The section is collapsed by default. Click Diagnostics to expand it.

A dash means no value is set for that field. Which trunk is populated depends on the number’s direction.

7.5 Assignment

The Assignment section appears for every number.

8. Copy a Phone Number ID for an Integration

The call initiation API identifies the outbound number by its Phone Number ID, not by the number itself.

1. Find the number you want to dial from.
2. Click the row actions menu in the Actions
3. Click Copy Phone Number ID.
4. Paste the value into the phone number field of your API request.

9. Edit a Phone Number

1. Find the number’s row.
2. Click the row actions menu in the Actions
3. Click Edit.
4. Update the fields you need to change.
5. Click Save Changes.

The edit panel shows the same fields as the add panel, described in section 4. The phone number and the carrier are fixed once the number exists.

9.1 Platform-Managed Shared Numbers

Some numbers are provisioned for you as shared numbers and are managed by a platform admin. A banner at the top of the panel tells you when this applies.

On a platform-managed shared number, the name, direction, SIP credentials, and allowlist can only be changed by a platform admin. You can still choose which bot handles inbound calls on the number.

10. Release a Number

Releasing a number returns it to the platform pool. The number stays provisioned and can be assigned back later.

1. Find the number’s row.
2. Click the row actions menu in the Actions
3. Click Release.
4. On the Release Number? pop-up, check the phone number and assigned bot shown.
5. Click Release.