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Invorto Voice Bot Call History and Logs
1. Feature Overview
The Call History & Logs module on Invorto Voice Bot is the record of every individual call your organization has made or received. Analytics tells you how a campaign performed as a whole. Call History tells you what happened on one specific call.
Use Call History & Logs to:
- Trace a single call from start to finish.
- Work out why a set of calls did not connect.
- Confirm that queued calls are moving through the dial queue.
- Check how inbound callers were handled when no bot was free.
- Find the Call ID to quote when you raise a support ticket.
The page is read-only.
2. Prerequisites
- An active Invorto Voice Bot account.
- At least one call placed or received in the period you select. This includes calls made from a campaign, from Quick Call, and from a test call.
3. Open Call History & Logs
- In the left navigation, click Call History & Logs.
- Click the date range selector in the top right and select the period you want to review.
- Click Refresh in the top right to pull the latest records.
4. Read the Request Tiles
The four tiles across the top summarize the call requests in the selected period.
| Tile | What it shows |
| Total Requests | Every call request Invorto handled in the period. |
| Queued | Requests waiting for a free channel. |
| Completed | Requests that finished successfully. |
| Error | Requests that did not complete. |
5. Read the Call History Table
The card header tells you how many records match the current date range and filters.
| Coumn | What it shows |
| Call ID | The unique identifier for the call. |
| Bot | The bot that ran the conversation. |
| From | The number Invorto dialed from, or the number that received the inbound call. |
| To | The number that was dialed. |
| Direction | Whether the call was outbound or inbound. |
| Source | Where the call was initiated. |
| Call Status | What happened on the line. |
| Request Status | Where the request ended up in Invorto. |
| Started At | When the call began. |
| Ended At | When the call ended. |
| Duration | How long the call lasted, in minutes. |
| Score | The call score, out of 100. |
| End Reason | Why the call ended. |
5.1 Source Values
| Source | What it means |
| API | The call was triggered through the Invorto call initiation API. |
| Campaign | The call came from a campaign contact list. |
| Quick Call | The call was placed from the Quick Call option inside a campaign. |
| Test | The call was a test call placed from the bot. |
| Inbound | Someone dialed one of your inbound numbers. |
5.2 Call Status Values
Call Status is what happened on the line. Several values describe a call that is still running, so a record can appear here before it has finished.
| Call Status | What it means |
| Queued | The call is waiting for a free channel and has not been dialed yet. |
| Initiated | Invorto has sent the call to the carrier. |
| Ringing | The line is ringing. |
| In Progress | The call is connected and the conversation is running. |
| Completed | The call connected and ran to the end. |
| Busy | The line was engaged. |
| No Answer | The call rang out without being answered. |
| Failed | The call attempt did not succeed. |
| Cancelled | The call was cancelled before it connected. |
| Holding | An inbound caller is on hold, waiting for a bot to become free. |
| Overflow | An inbound call was handled by the number’s overflow settings because no bot was available. |
| Voicemail | An inbound caller was sent to voicemail. |
| Abandoned | The caller ended the call before it was handled. |
6. Find a Specific Call
6.1 Search by Call ID
Enter the Call ID in the Search by Call ID box at the top right of the table.
6.2 Filter the Table
- Click Filters at the top right of the table.
- Set the filters you need on the Filters pop-up.
- Click Apply Filters.
- To clear every filter, open the pop-up again and click Reset.
| Filter | What it narrows the table to |
| Bot | Calls run by one bot. |
| Campaign | Calls from one campaign. |
| Source | Calls placed from a campaign, from Quick Call, or as a test. |
| Call Status | Calls with one line outcome. |
| Call Direction | Outbound or inbound calls. |
| Request Status | Calls in one request status. |
Every filter defaults to All. Set a filter to All again to stop narrowing on it.
7. Open a Call’s Details
Double-click a row in the Call History table to view the details for that call.
Any Questions?
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