1. Overview
This article will help you set up Tata Teleservices with LeadSquared Mobile Cloud Calling connector
2. Prerequisites
Before integrating your telephony provider, you must read the prerequisites and install the connector, referring to this article: Mobile Cloud Calling.
3. Set Up for Tele Teleservices
1) Click2Call API
Navigate to the Click to Call Set-up screen to configure the Tata Teleservices Click2Call API –
| Method | API |
Post | https://api-cloudphone.tatateleservices.com/v1/click_to_call/{auth_token} |
In Body, pass the following payload –
| Parameter | Description |
agent_number |
|
destination_number |
|
caller_id |
|
In the Headers, pass –
| Key | Value |
Content-Type | application/json |
Response Mapping for Tata Teleservices Click2Call API –
| Key | Value | Mapping |
success | true | Consider As Success |
2) Incoming Agent Pop-up
Navigate to the Incoming Agent Pop-up screen to configure the Tata Teleservices Incoming Agent Pop-up API.
| Method | API |
POST | https://cloudphone.tatateleservices.com/api/v1/crm/dialer/Leadsquared/inbound/popup |
In Body, pass the following payload –
| Parameter | Description |
agent_number |
|
caller_id |
|
In the Headers, pass –
| Key | Value |
Content-Type | application/json |
Authorization | Pass the token, this is account-specific and should be unique for each customer’s Tata Teleservices account. |
Response Mapping for Tata Teleservices Incoming Agent Pop-up API –
| Key | Value | Mapping |
customerNumber | "" | Consider As Data |
MonitorUcid | "" | Consider As CallSessionId |
status | success | Consider As Success |
3) List All DID Numbers
Navigate to the List All DID Numbers screen to configure the Tata Teleservices List All DID Numbers API.
| Method | API |
GET | https://cloudphone.tatateleservices.com/api/v1/crm/dialer/Leadsquared/fetch/did |
In the Headers, pass –
| Key | Value |
Authorization | Pass the token, this is account-specific and should be unique for each customer’s Tata Teleservices account. |
Response Mapping for Tata Teleservices List All DID Numbers API –
| Key | Value | Mapping |
did_list | "" | Consider As Data |
status | success | Consider As Success |
Any Questions?
If you have a question this article did not answer, please let us know in the comments section below. We’ll be happy to improve the content and help you with any doubts.
