Mobile App Additional Settings

Feature Overview

You can configure the mobile app at a granular level for your sales users through the Mobile App Additional Settings. To access the settings, from the LeadSquared web app, navigate to My Profile>Settings>Mobile App>Additional Settings.

App Related

Setting	Description
App Screenshot	Enable the slider to allow screenshot and video capture of the mobile app. This setting is only applicable to the LeadSquared Android App.
Enforce Secure Lock	This will lock the LeadSquared mobile app, and whenever the app is launched, it can be unlocked only from the device level (e.g., through fingerprint unlock, mobile pin code unlock, etc.). This will add an additional layer of security to the mobile app, by ensuring only the mobile device owner can view data inside LeadSquared. Once enabled, if the app is unlocked but it remains in the background for 15-minutes, the app is automatically locked.
Minimum Version(s) Supported	From the dropdown, configure the LeadSquared mobile app update frequency for your users – 0 Latest Only – To ensure your users are always using the latest app version, select this option. Once selected, and if a new app version is available on the Playstore/Appstore, users will not be able to access the app until they update it to the latest version. Past 2 – If a user’s app version is older than the latest app on the Playstore/Appstore by 2 versions, they will not be able to access the app. For example, if a user’s app version is v14.5, but the latest app version is v14.8, the user won’t be able to access the app until they update it. Past 4 – If a user’s app version is older than the latest app on the Playstore/Appstore by 4 versions, they will not be able to access the app. For example, if a user’s app version is v14.3, but the latest app version is v14.8, the user won’t be able to access the app until they update it.
Nudge Connector	If the Nudges Connector is installed and configured in your account, this slider will be enabled by default. The slider cannot be enabled or disabled from this screen. To enable the Nudges Connector, reach out to your account manager, or write to support@leadsquared.com.

Attachments

Setting

Description

Images Compression

By default, the image compression setting is set to “High”. You can change this using the following –

High – The images uploaded will be of high compression, low-quality resolution, and small file size.
Medium – The images uploaded will be of medium compression, medium-quality resolution, and medium file size.
Low – The images uploaded will be of low compression, high-quality resolution, and large file size.
Disabled – The images uploaded will not be compressed, will be of very high-quality resolution, and be a very large file.

Restrict file upload

Restrict your users from attaching files through the “Attach/Browse file” options present under the Attachment and File type fields. For e.g., during a lead’s KYC verification, this setting ensures your field users capture the lead’s photo, rather than attaching and uploading photos shared with them by the lead.

The following options can be set –

Disable – The setting is disabled. Users can continue to attach files across the mobile app.
Across app* – Users are restricted from using the “Attach/Browse file” options across the mobile app.
Across app expect Notes – Users are restricted from using the “Attach/Browse file” options across the app, except when attaching files to the Notes field.

*If the Restrict file upload Mobile App Setting is set to Across App, you can override this setting for specific CFS fields, and allow your users to upload files to this CFS. This will ensure your users can’t upload files to any location inside the LeadSquared application, except for the CFS field for which this setting is enabled. To do this, when creating or editing a Custom Field Set, enable the Override ‘Restrict file upload’ mobile setting.

Forms

Setting	Description
Activity Audio Recording	Pass a JSON here to record the audio of face-to-face meetings through the LeadSquared mobile app. To know more, please refer to Audio Recording for F2F Meetings.
Forms: Open i-frame link	From your LeadSquared app, you can open i-Frame links – Within the mobile app. This action happens by default. In your mobile device’s browser. To know more about forms and processes, please refer to Forms and Processes on Mobile.
Forms: OTP re-verification	Enable multiple OTP verifications in the Email and Phone fields of a form. This will be required every time a user submits a form.
Geofencing	To ensure your field sales users can post custom activities only when they are in the lead’s vicinity, refer to LeadSquared Geofencing.
Set current location in lead address	When enabled, the user’s current location is fetched and auto-populated as the lead’s Address. Users will not be able to manually edit any of these Address fields. This is to ensure users physically visit leads while adding them to LeadSquared.
Text Recognition	By default, you can use the mobile app to capture text from images. To disable this feature across the mobile app, enable Text Recognition.
Work Area Validation	You can restrict your users from performing all actions (such as Add Leads, Update Tasks, etc.) on the LeadSquared mobile app. For e.g., you can restrict your users from performing actions until they have completed their training, until their background verification check is complete, etc. Access will be restricted based on the value of a Custom User Field. For e.g., you can enable access only when the value of the ‘Training Status’ custom field is ‘Completed’. To enable this feature on your account, reach out to your account manager, or write to support@leadsquared.com.

Gesture Actions

Setting	Description
Lead Card – Left Swipe	Configure the Lead Card to perform any one of the following actions when the card is swiped left – Disable – The setting is disabled, and the default action (Message Lead on Android devices and Add Task/Call/Message on iOS devices) is performed. Call – A phone call is placed to the lead. Message – A text message is sent to the lead. Add activity – Allows you to select the activity type you want to add to the lead. Add task – Allows you to select the task type you want to add to the lead.
Lead Card – Right Swipe	Configure the Lead Card to perform any one of the following actions when the card is swiped right – Disable – The setting is disabled, and the default action (Call Lead on Android devices and no action on iOS devices) is performed. Call – A phone call is placed to the lead. Message – A text message is sent to the lead. Add activity – Allows you to select the activity type you want to add to the lead. Add task – Allows you to select the task type you want to add to the lead.
Opportunity Card – Left Swipe	Configure the Opportunity Card to perform any one of the following actions when the card is swiped left – Disable – The setting is disabled, and the default action (Add Task/Add Activity on Android and iOS devices) is performed. Call – A phone call is placed to the opportunity. Message – A text message is sent to the opportunity. Add activity – Allows you to select the activity type you want to add to the opportunity. Add task – Allows you to select the task type you want to add to the opportunity.
Opportunity Card – Right Swipe	Configure the Opportunity Card to perform any one of the following actions when the card is swiped right – Disable – The setting is disabled, and the default action (no action on Android devices and Call Opportunity on iOS devices) is performed. Call – A phone call is placed to the opportunity. Message – A text message is sent to the opportunity. Add activity – Allows you to select the activity type you want to add to the opportunity. Add task – Allows you to select the task type you want to add to the opportunity.

Lead

Setting	Description
Hide Lead Age	Enable this setting to hide the lead’s age on the Lead Card.

Near Me

Setting	Description
Explore – Google Key	Enter your Google Map API Key to fetch and display businesses near you when using the Explore – Near Me feature.
Explore – Keywords	Enter keywords denoting businesses (e.g., Supermarkets, Hospitals, Gyms, etc.) you want to show by default when using the Explore – Near Me feature.
Explore – Suggestive Search	Enable this setting to display suggestions when using the Explore – Near Me search bar. For e.g., when users type “Hos”, the search results will show a list of all the places that contain the words “Hos” in their title, like Hosmat Hospital, Manipal Hospital, etc.
Lead – Custom Filter	Once enabled, filter leads on ‘Near Me’ based on any system or custom dropdown field, including searchable dropdowns, large option sets, multi-select dropdowns, dropdowns with others. You can select a maximum of 5 options.
Lead – Switch to V2	Before you enable the Lead – Custom Filter setting, enable Lead – Switch to V2.

Search

Setting

Description

Lead Partial Search

When enabled, on the On Lead Lists and Lead Smart Views, you can search for leads using partial keywords. For example, if you search for “Mar”, leads with the names “Marcus”, “Mark”, “Marianne”, etc., will show up in the search results.

Search Preference

Use the following options to define the Lead and Account search behaviour across the mobile app –

Default – Enter the lead’s full name (e.g., John Smith) when searching for a lead. All the leads that contain the keywords entered (e.g, John Wayne, Alan Smith, etc.) will show up in the search results.
Partial – Enter the lead’s partial name (e.g., if you enter “Mar”, leads with the names “Marcus”, “Mark”, “Marianne”, etc., will show up) when searching for a lead.
Strict Search – Enter the lead’s/account’s exact name (e.g., John Smith, Bangalore Finance) when searching for a lead/account. Only the lead/account that contains both the keywords entered will show up in the search results.

Once you’re done, click Save.

Note:

If the swipe action is customized for one side only (left or right), it will be disabled for the other side (the default actions will not be displayed on the other side).
Enable the Location Tracking on LeadSquared Mobile feature is enabled on your account before you pass the Geofencing JSON.
Users will not be able to post Geofenced activities on a lead that does not have a location.
Your users must have an active internet connection for the Geofencing feature to work.

Any Questions?

Did you find this article helpful? Please let us know any feedback you may have in the comments section below. We’d love to hear from you and help you out!

Was this Helpful?

Let us know if you liked the post and help us improve.

Submit a Ticket
First Name
Last Name
Email
Subject
Issue Description
Priority
Attachment	Attach files Each of your file(s) can be up to 20MB in size.
Captcha	Refresh

	powered by