1. Feature overview
This article will help you understand the Wait Time configurations on Automation Wait Cards – Wait, Wait (Advanced), Wait Until Activity, and Wait Until Workday.
Note:
- The contents of this article will take effect in the platform on 23rd April 2025.
- Check your existing automation. If you have wait times longer than 400 days, update them immediately to avoid interruptions. Otherwise, leads flowing through Automations will not be processed successfully after 23rd April 2025 if they exceed the wait time limit. Contact support@leadsquared.com if you need assistance.
2. Prerequisites
You must be an admin user to configure an Automation.
3. Automation Wait Cards
If your automation includes one or more wait cards (e.g., waiting to send an email or for an activity to be posted), the total combined wait time of a path cannot exceed 400 days.
For example, in the image below, the first Wait Until Activity card has a default wait time of 1 year, and the other wait card also has a wait time of 1 year, the total exceeds 400 days. In such cases, attempting to publish the Automation will result in an error.
4. Automation Wait Cards with Mail Merge Fields
In Wait and Wait Advanced cards, the Default Wait Time option appears only when the Mail Merge option is selected. The system uses this default wait time for error checks and calculations to determine if the total wait time exceeds 400 days for wait cards using mail merge.
This is because the maximum wait time exceeded error won’t appear for wait cards that use mail merge fields because their calculations occur only at runtime (we cannot know what value will be mail-merged until runtime).
To determine whether the automation used the mail merge value or the configured max wait time, check the automation report. If the Default max wait time used value is Yes, it means the default value provided in the card has been used as the mail merge value exceeds the default value.
Any Questions?
Did you find this article helpful? Please let us know any feedback you may have in the comments section below. We’d love to hear from you and help you out!
