1. Feature Overview

Journeys addresses sales planning and scheduling use cases like Beat Planning or Permanent Journey Planning (PJP) across industries. Sales representatives or teams are often assigned specific geographic areas or customer segments they are responsible for. Beat planning or PJP involves determining the most effective way to cover these areas to maximize sales opportunities. This includes considerations such as the location of potential clients, the density of businesses or customers in a given area, and the travel efficiency of the sales team.

Journeys enables all sales users to create a Plan (Beat Plan, PJP etc.) in just two simple steps by defining the plan duration (i.e. Start Date & End Date) and adding the relevant leads/lead templates. Users can also send plans for approval to their respective managers if required. Once a plan is published or approved, the configured To-Dos will be created against the added leads.

2. Prerequisites

• Admins must first set up the user hierarchy or sales group hierarchy for the account.
• Users must have the latest version of the LeadSquared mobile app installed on their devices. To know more about using Journeys on the LeadSquared mobile app, refer to Manage Plans on the Mobile App.
• To enable this feature, reach out to support@leadsquared.com.

3. How It Works

Admins must first enable and configure Journeys on the Web application. Once configured, sales users can create plans on the mobile app and submit them for approval to their managers, if required. Once managers approve the plans, they will be reflected on the following pages on the mobile app –

• Tasks
• Task Smart View
• Task Counter (CASA)
• My Trips (only if the planned leads have a location tagged to them)

Users can then follow their plans while performing their assigned tasks.

4. Journeys Settings

Settings on Journeys can only be configured by Admin users.

1. From the main menu, navigate to Apps>Journeys and on the bottom left corner of the page, click .
2. On the Settings page, click Journeys.
3. Configure the following settings and once you’re done, click Confirm.

4.1 General Settings

The look of the map and lead icons on Journeys can be customized. On your LeadSquared Web App, navigate to Apps>Journeys>Settings>General to edit these settings.

• Map Theme Selection

To customize the Journeys map theme in your LeadSquared Web App, you need to be an Admin, Sales Manager, Sales Group Manager, or Reporting Manager. You can choose from seven pre-designed map color themes, and the selected theme will be applied across all users.

• Customized Lead Icons

As an admin, you can customize the lead icons displayed in the Journeys feature. Assign distinct shapes and colors to represent different Lead Stages or Lead Lists, making it easy to quickly identify leads within the designated territories of the users.

4.2 Journeys Settings

• Define Default To-Do Task Type

You must first define the default To-Do task type here. Alongside the setting, click the To-Do Task Type dropdown and select the relevant task type. Appointments are not supported as task types on Journeys since they require a specific start and end time which may clash with the other tasks of the day. Once you select a To-Do task type, you can set custom rules and define relevant task types for each lead stage/activity/territory. For example, if Lead A and Lead B are in different lead stages, they will be added to different To-Do task types based on your configuration even if they’re on the same Plan. To set custom rules –

1. Click Add Custom Rule.
2. Alongside Primary Lead Field, select the Lead Field you want to add conditions to. Only Mandatory Lead Fields of Dropdown Data Type lead fields will be displayed as options.
3. Under Conditions, select the relevant value and under To-Do Task Type, select the task type you want to associate with this value.
4. To add more rules, click Add Custom Rule.
5. Click Save.
6. Once you create custom rules-
   1. To delete them, click .
   2.  To edit them, click .

• Enable Approvals

In the LeadSquared Web App, by navigating to Apps>Journeys>Settings>Journeys and selecting Templates and Approvals, admins can enable Approvals. If you enable this setting, all the plans created by users will be displayed to their respective managers for approval. Managers can approve or reject these plans. Only the approved plans will be added to the users’ tasks.

Additionally, admins can enable the Auto-Approve Pending Plans setting, which automatically updates plans to Approved status on both the My Plans and My Approvals pages for easy tracking. Auto-approved plans are marked with the “Auto-Approved” status, including the exact date and time of approval. Sales managers and admins can edit these auto-approved plans, with the editor’s name, date, and time of changes clearly displayed in the updated status. Joint Meetings are disabled by default in auto-approved plans to streamline workflow.

• Enable Templates

If you enable this setting, users will be able to create Templates by grouping leads with shared attributes, which can be used to create Plans and Trips. To also allow users to add the same lead to multiple templates, alongside Allow users to add the same lead in more than one template, click. Once enabled, Templates cannot be disabled again.

• Enable Joint Meetings

When this setting is enabled, users will be able to plan joint meetings with their respective managers/reportees while creating or approving a plan. To define the To-Do Task Type of this joint meeting, click the To-Do Task Type dropdown. Now, select your option.

• Define Quota & Force Minimum Quota

Within the Define Quota settings, administrators can specify the minimum number of leads a sales user must cover in a day. By default, this quota is set to 10 leads per day for all users. This flexible quota can range between 1 to 40 leads daily. Admins have the option to enforce a standard minimum lead requirement across users by enabling the Force Minimum Quota feature. The setting is disabled by default and can only be enabled once a quota is defined. While creating or editing a plan on the LeadSquared Mobile App, users can clearly see the number of leads they have added versus the minimum quota. While submitting a plan, if the users have not met the specified minimum lead quota, the system will block submission and notify the user of the shortcoming. Quotas are managed disregarding days designated as holidays or blocked.

      

• Day Blocking Configuration

With this setting, you can define and manage a predefined set of reasons that users can select to block their days in a plan, such as for leave, holidays, training or other purposes. You can add a maximum of 10 reasons for day blocking here. You can also associate a To-Do task with the day blocking reason. For example, if you’re blocking a day for a Sales Meeting, you can associate a Sales Meeting task to it. Upon blocking the day, the task will automatically be created against the relevant users. To know more about using this feature, refer to Manage Plans on the Mobile App.

• Restrict Overlapping Plan Date Ranges

To prevent users from creating plans with date ranges that overlap plans already published, approved, or pending, alongside Restrict Overlapping Plan Date Ranges, click the toggle.

4.3 Process Compliance Settings

This feature allows Admins to set a plan submission window, default plan duration and working days for users while creating plans on the LeadSquared Web App. On your LeadSquared Dashboard, navigate to Apps>Journeys>Settings>Journeys to enable these settings.

• Set Monthly Plan Submission Window – By enabling this setting, the admins can specify a monthly time window during which users can submit their plans. The admins can select the start date and end date from the relevant dropdowns. This will reflect for all users. If this is enabled, any attempt to create a plan outside this window would not be acceptable.
• Setting Default Plan Duration & Force Duration – Admins can enable Default Plan Duration for users to configure the default number of days in a plan. This can be:
  • Custom –  Selecting a value between 1 to 31 days. For instance, if 10 is entered on March 1st, then the last date of the plan will be March 10th.
  • Current Week – The default End Date would be the upcoming Sunday of the week containing the Start Date. If you select Sunday as the Start Date, the End Date will be the same.
  • Current Month – The default End Date would be the last date of the month. If the selected Start Date is already the month’s last date, it will reflect as both Start and End Date.

When a user logs into the LeadSquared Mobile App and selects a start date, the app automatically displays the end date based on the duration enabled by the admin. The user can change the end date as per their requirement. However, if the Default Plan Duration and Force Duration are enabled, the end date becomes non-editable.

• Setting Working Days Template – Admins can enable force workday template on the LeadSquared Web App. When a user creates a plan, the app automatically displays the workday template assigned to the user and makes it non-editable. The users can modify the template if the setting is disabled.

• Set Lead Frequency Per Plan – Admins can set a maximum lead frequency count to restrict how many times the same lead can be added to a lead-based plan from My Plans and My Approvals. Once a lead has been added the maximum number of times allowed (as configured in Journeys Settings), the Add button for that lead will be disabled during the plan creation as well as edit process.

4.4 Advanced Settings

On your LeadSquared Web App, navigate to Apps>Journeys>Settings>Advanced.

• Rename Plans

To rename the Plan entity –

1. On the Journeys page, click .
2. On the left side of the screen, under Settings, select Advanced.
3. Under Rename Modules, alongside Plans, click .
4. Enter the relevant display name and the plural term for it.
5. Once you’re done, click .

• User Access Hierarchy

Previously, managers in the higher positions could access all the plans created by all users under them. Now, you can define the hierarchy for accessing Plans, Templates, Trips, Approvals, and Notifications. You can either choose Direct Reporting where you can access only those who directly report to you, or All Accessible Users where you can access all users who are directly or indirectly reporting to you. To toggle between this,

1. Navigate to Apps>Journeys>Settings>Advanced.
2. Under User Access Hierarchy, toggle between Direct Reporting or All Accessible Users as required.
3. Once you make the change, click Confirm on the top-right corner of the page.

5. Add Lead Ownership Change Webhook

Create a webhook to update your pre-existing plans and lead templates according to lead ownership changes made on the LeadSquared platform. For example, if user A was assigned 10 leads and someone updates the lead owner of these leads to user B, you can automatically update this information on the platform by creating a webhook.

1. Navigate to Settings>API and Webhooks>Webhooks and click Create. 
2. Enter the following details –
   • Type – Webhook
   • Event – Lead Ownership Change
   • Webhook URL – https://fieldsales-in21.leadsquared.com/api/journey/v1/(EnterOrgId)/lead/owner
     • The orgid included in the URL refers to the organisation ID, which is the same as your LeadSquared Account Number. You can find this ID on the bottom of your screen.
   • Content Type – application/json
   • Execution Delay – 0 Seconds
   • Custom Header Name – Authorization
   • Custom Header Value – 
     • Navigate to Journeys>Settings>Advanced.
     • Alongside Field Sales Token for Automation, click Copy. 
     • Paste that value under Custom Header Value.
3. Enter a description for the webhook.
4. Click Save.

6. Add Lead Deletion Webhook

Create a webhook to automatically update your pre-existing plans and lead templates when a lead gets deleted on the LeadSquared platform.

1. Navigate to Settings>API and Webhooks>Webhooks and click Create. 
2. Enter the following details –
   • Type – Webhook
   • Event – Lead Delete
   • Webhook URL – https://fieldsales-in21.leadsquared.com/api/journey/v1/(EnterOrgID)/leads?eventType=delete
     • The orgid included in the URL refers to the organisation ID, which is the same as your LeadSquared Account Number. You can find this ID on the bottom of your screen.
   • Content Type – application/json
   • Execution Delay – 0 Seconds
   • Custom Header Name – Authorization
   • Custom Header Value – 
     • Navigate to Journeys>Settings>Advanced.
     • Alongside Field Sales Token for Automation, click Copy. 
     • Paste that value under Custom Header Value.
3. Enter a description for the webhook.
4. Click Save.

7. Add Journeys to Mobile App

Once you’re done configuring the Journeys settings, add it to the mobile app’s navigation menu.

1. On the side panel of the CASA landing page, click . Then, alongside the menu you want to add Journeys to, click .
2. On the right side of the page, click Side Navigation.
3. To add Journeys to the mobile app’s navigation bar, under Available Menu Tabs, alongside Journeys, click .
4. To rearrange the tabs, drag and drop them in the desired order.
5. Once you’re done building the menu, click Publish.

Any Questions?

We’d love to answer your questions or hear your own unique use cases. Feel free to share your experiences in the comments section below.

1. Feature Overview

Lead Templates are a logical group of leads created based on similar properties like geographical proximity. Users can add these templates to plans instead of adding leads individually for each date in a plan. To know more about Plans, refer to Setting up Journeys on the Web App.

2. Prerequisite

• Users must have the latest version of the LeadSquared mobile app installed on their devices.
• Users must have Journeys enabled in their account. To enable this feature, reach out to support@leadsquared.com.
• Users must enable Templates on Journeys settings.

3. Create Lead Templates

1. Navigate to Apps>Journeys. On the left-most side of your screen, click .
2. Click Create.

3.1 Set-up Lead Templates

1. Under Select User, select the user you want to assign this template to. To display all available leads, uncheck the Show only assigned user’s contacts checkbox.
2. Under Details, enter the template name and give it a description.
3. You can pick a colour for this template to distinguish it from the rest.
4. Click Next.

3.2 Select Contacts

1. Under All Contacts, alongside the lead you wish to add, click .
2. You can also add leads by drawing on the map. On the bottom of the map, select how you want to draw the area on the map – Freehand , Polygon, or Circle. Once you draw a territory, the leads within that will be added to the template.
3. To filter the leads, click and choose relevant filters.
4. To view the leads you’ve added, click the ‘N’ of 10 Added section.
5. To delete a lead from the template, click .
6. Once you’re done, click Save.
   • If you want to delete the template you’ve worked on before saving it, click Discard.

4. Manage Lead Templates on Web App

1. Navigate to Apps>Journeys. On the left-most side of your screen, click .
2. On the left side of the page, all saved templates will be displayed.
3. To filter the templates, click and choose relevant filters.
4. To view a template’s details, click on the relevant card. All the leads added in that template will now be displayed. To view a lead’s details, click on the lead name.
5. To reassign this template to a different user, click Reassign. On the Reassign template pop-up, select the user you want to assign it to.
6. To edit the template, click .
7. To delete the template, click .
   • You can also edit, delete, or reassign templates directly on the template card by clicking .

Rename Lead Templates

To rename the Lead Template entity –

1. On the Journeys page, click .
2. On the left side of the screen, under Settings, select Advanced.
3. Under Rename Modules, alongside Templates, click .
4. Enter the relevant display name and the plural term for it.
5. Once you’re done, click .

Any Questions?

We’d love to answer your questions or hear your own unique use cases. Feel free to share your experiences in the comments section below.