Tag Archive for: listen to call recordings

Using the Call Analysis Report in SIERA

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1. Feature Overview The Call Analysis Report in SIERA helps Sales Managers monitor call centre metrics and agent productivity within their teams. Sales users can use the report to track their total calls (inbound, outbound, connected, unanswered, missed) and talk time.   2. Prerequisites SIERA is a paid feature. To enable it for your account, […]

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How to Record Inbound/Outbound Calls for Leads in the Mobile Application?

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1. Feature Overview This article explains how to enable inbound and outbound call recordings on the LeadSquared mobile app and where to access them. You can record your users’ inbound/outbound calls for review and quality control. The calls are automatically posted as activities in the Activity History section of the Lead Details page. Recorded calls […]

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